Implementing a new system or remodelling business processes is a major challenge – how do you guarantee that your business transformation takes place on time and with the maximum effectiveness?
The key lies with your largest audience – the end users. Equipped with the right skills, knowledge and confidence they will accept your system more readily and deliver increased value from the investment. Knowledge Solutions delivered in partnership with SureSkills gives you the tools to deliver new application processes faster and more cost effectively than ever before by:
• Delivering structured, role based communication of processes and best practice.
• Integrating directly with your applications to provide an end to end process knowledge solution.
• Providing a synchronised platform for the development of procedures, documentation and business task simulations.
• Communicating ongoing change at the time of need ensuring strong compliance to business processes and effective change management.
Over 125,000 business people use Knowledge Solutions every day to reach their full potential and deliver added value to their IT investment. Developing an implementation strategy is an integral part of any IT project; Knowledge Solutions ties into every stage of the project to ensure that a complete communication, training and support environment is developed and ready for use when the roll out commences. Knowledge Solutions Developer records your business experts while they use the system. Once captured, this knowledge is used to design, deliver and implement a full programme of change management including:
• A role based training programme based on web delivered simulations of your system — users learn the 20% they will do 80% of the time at their own pace and at a time and place that suits them.
• A complete library of procedures delivered by job role and synchronised with your online material.