March 16, 2015 12:18:50 PM by
SureSkills recently organised an unmissable event where SME's took the attendees through three interactive presentations which included Phil Hearsum, ITSM Portfolio Manager for AXELOS, discussing how cloud computing is a disruptive innovation and what it means to IT organizations across the globe. Phil then explored the effect of the cloud on existing best practice frameworks such as ITIL and shared examples of how to adapt the existing framework. Next was our very own Ruaidhri McSharry, COO of SureSkills, who took us through the facts about getting business value from best practice. Last but not least was Ian Fitzgerald, Director of Cloud Platform Services at EMC. His session covered a real life case study and showed our audience what it really takes to implement your cloud strategy using best practice. Our three speakers from left to right: Ian Fitzgerald, EMC; Ruaidhri McSharry, SureSkills and Phil Hearsum, AXELOS.
March 10, 2015 8:03:12 PM by
This white paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe. Under examination will be the effect of cloud computing on existing IT management practices, including IT service management (ITSM) and ITIL best practices.
This paper contains a number of real-life examples where current approaches require some adaption to cater for cloud computing. The summary concludes with an approach on how an IT organization can retain its current ITIL best practices in an environment using and adopting cloud computing and cloud based services.
March 10, 2015 7:18:37 PM by
With the global fleet management industry expected to grow from $12.06bn in 2014 to $35.35bn by 2019, organizations involved in car leasing are being urged to recognize the importance of a quality, structured IT Service Management (ITSM) system during periods of growth. Sandra Duigenan, the Service Delivery Manager responsible for the
Service Support Department which sits in the Customer Experience Division of LeasePlan Information Services (LPIS) shares her experiences in this insightful case study.
February 27, 2015 1:48:58 PM by
Microsoft Office Training is imperative in today’s job market.
Companies are desperately searching for individuals that possess IT knowledge. When an employer considers the many hire options, he or she is certainly looking for a proficient, technically minded professional with Microsoft experience. An individual that can bring an impressive set of skills, i.e., supporting businesses with the best tools and solutions that Microsoft Office has to offer. The talent of a particular team depends on how the organisation performs, and roughly two-thirds of hiring managers believe that individuals possessing Microsoft Office knowledge are far more productive than those without expertise. About half of every successful business team has at least one expert in Microsoft Office. To expand one’s horizon, taking a training course can only improve the current business at hand. Microsoft Office 365 is the latest addition to the Microsoft suite. Office 365 gives users access to productivity services enabled over the internet (cloud services) which is becoming increasingly important in today’s environment. Microsoft Office will teach you very important business tasks, data management, email presentations, and other ways of becoming proficient in the business world.
Click here to see what Microsoft Office can do for your career »
February 13, 2015 5:59:29 PM by
Best Practice is a fluid concept, but it will always remain just that; the ‘best'
Implementing Best Practices makes success more realisable, especially when adapted to a particular context/situation. SureSkills in conjunction with our strategic partner AXELOS (the owner of ITIL, PRINCE2), will deliver a practical event to demonstrate the value of utilising Best Practices. Aiming to build on and continue the theme of our last event we will explore how the application of these methodologies provides a practical and common sense framework to guide you through the process of; identifying, planning, delivering and supporting the successfully execution of your Cloud strategy.
The session will include a practical case study delivered by Ian Fitzgerald, Director of Cloud Platform Services at EMC. Ian will share EMC’s experience, the challenges they faced and quick wins implementing this in a real world environment. This is designed to be an interactive session so attendees and speakers can share opinions, ideas and experiences around Best Practices, the Cloud and how the two come together. The event will increase confidence in your organisation’s approach to implementing its Cloud strategy and will help you formulate a plan with the experience and knowledge gained from a real-life example.
Who Should Attend: IT Management, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants, CTO’s, CIO’s or any IT professional looking into new solutions for their environment for 2015 and beyond.
Date: March 12th, 2015
Venue: Clyde Court Hotel, Dublin 4
Time: 8:30 - 12:30
Click here To View The Full Agenda & Register For This Unmissable Free Event »
February 11, 2015 1:04:43 PM by
What do you need to do to gain access to the skills you need while protecting your investment?
(As told by SureSkills CTO Kevin Reid pictured right) - After over half a decade of tough times, it is heartening to see the economy moving back on the right path. Businesses are increasingly in a position to invest in new systems or to upgrade those that have exceeded their useful life and, equally important, to plan for their next generation of ICT. As a result, there are lots of predictions around this time of the year that 2015 will be ‘The Year of X’, whatever X might be. There are certainly plenty of candidates for hype.
But in truth that’s all fairly superficial. This increased activity that the industry anticipates, brings with it a more fundamental challenge - access to the necessary skills and experience. Another factor to be considered is the relative scarcity and increasing expense of those skills. Acquiring them or upskilling existing staff also raises other questions in an IT labour market that is becoming fluid again.
So the 2015 question for business ICT is what do you need to do to gain access to the skills you need while protecting your investment? The answer, or at least one effective answer, is a limited form of outsourcing. Most organisations do not want to hand over everything. That is not necessarily just being conservative; after all there is much truth in that old outsourcing mantra ‘do what you do best….’
Click here to see how change management will affect you in 2015 »
February 05, 2015 5:31:54 PM by
CommVault’s Self-Service Enterprise Search and eDiscovery empowers end users to increase their productivity while legal, regulatory and compliance risk is greatly reduced.....
A relatively new concept and one which must be a cause for celebration for lawyers everywhere, eDiscovery has grown quickly into its’ own industry, with Gartner* predicting that it will be very high on the agenda of all CIOs for the immediate future. Of course, the concept itself is nothing new – ‘discovery’, the practice whereby litigating parties are required to share information relevant to a legal case has been a feature of systems around the world derived from English common law for decades – but the importance of electronic discovery or eDiscovery or e-Discovery (take your pick) is increasing hugely for an organisation’s legal and compliance departments.
It is a response from the IT industry to cater for the needs of the legal world which is trying to keep pace, or more accurately, to catch up with changing technology and the exponential growth in electronically-stored information (ESI). Gone are the days when lawyers would spend endless hours sifting through boxes of files searching for relevant documents; now an eDiscovery search, in response to investigations, litigation or regulatory requests, can search, retrieve and analyse all relevant documents at the push of a button.
All good so far but although the economically-improving times are allowing organisations to loosen the purse strings a little and invest in technology, many bean counters will want to see a definable, definite need being satisfied and that’s where the argument for investing in eDiscovery falls down a little. Why pay for something which may not be used and if it is, will probably only be used once or twice? Sure, it will be expensive for an organisation that ends up in a situation where they need to retrieve documents for those purposes but if they don’t then the return on investment might seem pretty unappealing. The question to be answered is do you pay now or, maybe, pay later?
Click Here To See Why eDiscovery Is Vital To Your Business »
February 02, 2015 4:37:57 PM by
Microsoft Azure, AWS & VMware Cloud Overview Event
SureSkills recently organised an information packed event “An Independent look at the Clouds” where SureSkills SME’s and industry experts gave an independent overview of the Cloud offerings from the three top vendors; VMware, AWS and Microsoft. We also heard from technical representatives from AWS, Microsoft and VMware during a Q&A session where attendees had some provocative queries.
If your interested in training or consulting for AWS, VMware or Microsoft or you simply want to attend our next event email firstname.lastname@example.org