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The retirement of Windows XP (finally), pressure on operating costs and multiple device/platform choice are factors causing IT departments to focus now on building a truly flexible desktop environment. SureSkills are delighted to announce the dates for Ireland’s definitive Flexible Desktop management briefing in association with ComputerScope & TechFire.

At TechFire Flexible Desktop you will learn how you can transform your desktop strategy with the latest desktop virtualization solution. Delivering desktops as a managed service - centrally maintain desktops, applications and data while reducing costs and improving security and availability.

This important event will discuss:
  • The results of a Flexible Desktop VDI Proof of Concept (POC) with a well know Irish organisation 
  • Managing, updating, and provisioning thousands of desktops from a single management console. 
  • How you can provide your users with a best-in-class desktop end user experience on multiple devices.
  • Increase security by moving data from end point devices to the datacentre.
  • Reduce your overall total cost of desktop computing and operational expenses. 
  • How practical Service Management can help you with this important transformation.

Who should attend: 

CIOs, IT Managers, CFOs & those responsible for: Service Management, Datacentre, Application Management, Communications & Networking.

Date: March 12th 2013 

Venue: Gibson Hotel, Dublin 1

Time: 7:30 am- Registration & light breakfast

8:00 - 10:00 am: - Presentations & discussion

User experience:



Gerard O’Rourke – IT Manager, ComReg
Gerard O’Rourke has managed the delivery of IT services to ComReg for the last 6 years. With a background in Engineering Gerard’s enthusiasm in Technology has driven him to achieve numerous qualifications and he currently hold a Masters in Internet Systems and most recently a diploma in Cloud Strategy. Gerard’s focus on customer care has helped develop an IT service that is both operationally efficient and also a strategic asset to ComReg. 

Gerard is undertaking a Flexible Desktop Proof of Concept (POC) that will help ComReg with strategic decisions on desktop and application delivery. Gerard plans to share the results and experiences with the audience. 



Derek Monahan - Manager, IT Service Management, Aer Lingus
In contributing user experience to the event, Derek Monahan has an extensive background in both the theory and practice of centralised IT operations. At Aer Lingus, streamlined IT processes have the goal of maintaining strict control of projects and staff costs; in his previous role as IT Services Director at DHL, he led the transition of IT services


Technical Strategy:

Kevin Reid - Chief Technical Officer, SureSkills 

Kevin Reid has over 20 years IT experience and has worked for SureSkills for over 13 years. Kevin has designed, led and delivered some of the largest infrastructure projects within Ireland covering a variety of technologies. His current role as CTO covers technical solutions across the core technology area. Kevin specialises in data management solutions VMware and Microsoft Infrastructure products. 


Service Strategy:

Bill Heffernan - Principle Service Management Consultant, SureSkills

Bill has more than 20 years of Service Management experience, planning and implementing IT service improvement initiatives in both the public and private sectors. Bill Heffernan’s expertise includes establishing and optimising best practice IT Service Management processes, developing and delivering Managed IT Services and conducting IT Service Delivery Gap Analysis. He is fully accredited in ITIL® Managers and ITIL® Expert curriculums and provides strategic and tactical consulting. Bill was recently awarded the Distinguished Professional in Service Management (DPSM)®.


Joining The Panel:


Mike Hayes - Solutions Architect for End User Computing and Desktop Virtualisation, Dell 

Mike Hayes has more than 10 years experience working with desktop and server virtualisations with a strong background in VMware, Citrix and Microsoft technology.