Our Privacy Policy &
Commitment to You.


SureSkills Limited (and its subsidiaries) is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information should you wish to share any with us. 

SureSkills is committed to protecting the privacy of your information and ensuring that any information submitted remains private, and is used only for the purposes of: administration, registration, notifications, providing classes, services, information and items of general and specific interest (including electronic, newsletters, emails and texts). SureSkills attempts at all time to comply with all best practice and all legislation - however we recommend that you read our privacy policy that is detailed here, should you have any queries, suggestions or concerns please call us directly on +353 1 240 2222.

The purposes for which it was provided, verification purposes, statistical analysis, marketing, advertising and promoting our products and services, offering new and enhanced products and services, keeping you informed of ongoing and new SureSkills Limited classes, activities, events, services and offers and any changes. Information may be used by us, our instructors, our employees and in some isolated cases our agents. We may from time to time advertise and or promote our services or materials or those of our partners. This will be directed from us. No personal details shall be transferred - ever. By continuing to use our website you hereby consent to the above processing (including the processing personal information that may be given).

1. What information do we collect? We may collect, store and use the following kinds of personal data: (a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views]); (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services. (c) information that you provide to us for the purpose of registering or doing business with us. (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters. (e) any other information that you choose to send to us.

2. Who does the SureSkills Limited Privacy Policy relate to? This policy applies to information collected by SureSkills Limited (collectively, “SureSkills” or “we” or “us”). This policy also applies to the practices of SureSkills Limited partners and or SureSkills Limited instructors who teach our programmes.

3. Cookies: A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We may use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be d from your computer when you close your browser. If used persistent cookies will remain stored on your computer until d, or until they reach a specified expiry date. Please note that we do not save passwords or credit card information in cookies or any sensitive or personal information. Advertisers or other companies do not have access to SureSkills Limited cookies. We may contract with a third party who may use cookies and collect information on our behalf. These third parties are prohibited by our terms of engagement with them from sharing your information with anyone other than us. The SureSkills team will generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Our cookie consent request must be agreed before you proceed to view our website. 

4. Data and Credit Card Security: For security of your information SureSkills Limited do not accept orders containing Bank or Credit Card details by e-mail. Bookings/Orders of this nature can only be placed by telephone or online (via Realex Payments in cooperation with our banker). Our Customer Service hours are Monday to Friday from 9.00am- 5.30pm GMT.

5. Using your personal data: Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a) administer the website; (b) improve your browsing experience by personalising the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and or supply to you services purchased via the website; (e) confirm a booking to you; (f) send you email notifications which you have specifically requested; (g) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); (h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; (i) deal with enquiries and complaints made by or about you relating to the website; (j) send you general (non-marketing) commercial communications Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

6. Any Credit or Debit Card Details: All our website financial transactions are handled through our payment services provider, Realex Payments. You should only provide your personal information to Realex after reviewing the Realex privacy policy (available at www.realex.com). Realex use the information only to the extent necessary for the purposes of processing payments you make via our website payment interface. We do not store this information.

7. Disclosures: We may disclose information about you to [any of our employees, instructors, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. Except as provided in this privacy policy, we will not provide your information to third parties.

8. International data transfers: Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. You expressly agree to such transfers of personal information.

9. Security of your personal data: We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information - our processes are ITIL compliant and we implement best practice Service Management. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

10. How We Protect Delegate Privacy: No personal information is taken off-site or disclosed to third parties, except as described above. It is your right to know exactly what personal information of yours we hold. Delegate information is available at all times, either over the phone or in writing. To protect the privacy of delegates, our staff will confirm identity and personal details before providing any information over the phone.

11. Policy amendments: SureSkills Limited reserves the right to change, modify or amend this policy from time to time without prior notice to you. We will post the changes here. SureSkills Limited encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

12. Your rights: You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

13. Third party websites: The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

14. Updating information: Please let us know if the personal information which we hold about you needs to be corrected.

15. Contact: If you have any questions about this privacy policy or our treatment of your personal data, please call our Managing Director on +353 1 2402222, write him by email to;

info at sureskills dot com or send a letter by post to The Managing Director, SureSkills Limited, 14 Fitzwilliam Place, Dublin 2, Ireland.

This Policy is effective & updated as of August 2014.

 

Need Help

SureSkills Dublin

Sales: +353 1 240 2262
Reception: +353 1 240 2222 
Email: info@sureskills.com


SureSkills UK Belfast 

Sales: +44 28 9093 5565
Reception: +44 28 9093 5555
Email niinfo@sureskills.com


SureSkills USA 

Toll Free: +1 855 278 7555
Email: info@sureskills.com 

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