ITIL® 2011 Update: SureSkills Breakfast Briefing, September 15th
To register please click here: www.sureskills.com/itil_2011_update_event.html
SureSkills will hold an “ITIL® 2011” information session from 08:30am until 10:00am on Thursday September the 15th at 14 Fitzwilliam Place, Dublin 2. This session is designed to advise clients on the updated ITIL 2011 format released on the 29th of July. (The morning will also include an introduction to the G2/G3 Service Management Simulation game).
Please see below for the main updates in ITIL® 2011:
ITIL 2011 is an update, not a new version. The updates to the publications are designed to:
· Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
· Improve the publications by addressing issues raised in the Change Control Log, as analysed and recommended by the change advisory board (CAB) and approved by the Cabinet office, part of HM Government. These are largely to do with clarity, consistency, correctness and completeness.
· Address suggestions for change made by the training community to make ITIL easier to teach.
· Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts; rather, improving the exposition of the ideas.
When will ITIL 2011 publish?
The publication date is the 29th of July 2011 for the hard copies. Electronic formats including eBook, downloadable PDF and Online Subscription will follow soon after.
Why is ITIL being updated?
The reason for the update is to incorporate comments and suggestions received from the Change Control Log, which is located at www.best-management-practice.com/ChangeLog/ . Since publication we have received over 500 suggested changes, plus additional suggestions on roles, process flows, inputs and outputs from both users and trainers.
All publications have been through the continual service improvement (CSI) process, and ultimately, this is what makes ITIL what it is – a best-practice framework. We are committed to the principles of ITIL and key to this is CSI. This update is a direct result of feedback from the community that reads, uses and trains from this guidance. We have updated the guidance based on feedback from key stakeholders, and the end result will be guidance that is easier to navigate, read, translate, adopt and teach.
How will the update benefit the end user?
The updated publications will be easier to read and understand, having addressed errors and inconsistencies, and issues raised in the Change Control Log and by the training community. The project’s primary objective was to respond to users’ feedback and requirements, and provides them with an improved product.
What updates have been made to the publications?
The authors have provided a short summary for each of the publications to give you an overview of these updates which can be found on the attached pdf and by attending the SureSkills Breakfast Briefing.
Do I need to be re-certified? Will I have to take a bridging exam for the update?
Candidates who hold existing ITIL certification will not need to become re-certified. The accreditor has no plans to introduce any bridging examinations for the impending update, as the core ITIL process areas and principles will not change significantly.
Will this affect the Intermediate exams?
This update reflects the evolution of best practices. Whilst the basic principles and concepts of ITIL remain the same, the supporting processes and practices evolve to ensure they continue to be relevant and useful in today’s service management environment. ITIL qualifications are continually evolving as well with new service offerings and improvements to the basic scheme, and the ITIL update will result in changes. The degree of change among the various qualification modules is aligned with the degree of change to the guidance. For example, ITIL Service Strategy has the largest number of updates to its structure and content. These updates will be reflected in the qualifications. It is important to note that structural changes predominantly include reorganizing existing content, as well as some new content. This means that while qualifications are being updated to reflect the updates to the publications, the changes often include moving the content within or between learning units of a qualification, rather than adding new content. Because the basic principles of ITIL are intact, ITIL qualifications remain relevant for any prior and current released versions. There is no need to retake a qualification, and all qualifications will continue to be recognized across the industry.
Should I take the Foundation exam now or should I wait until the update is published in 2011?
Any examination candidate who is currently preparing to take their examination should take it now and not wait until the update has been published. In accordance with the scope for the update, core ITIL process areas and principles will not change significantly, so candidates’ understanding of the ITIL principles will be the same regardless of when they take the exam.
Further information
For further information please see the attached pdf ITIL 2011_Update_SureSkills Dublin.pdf (1.58 mb) or to register for the breakfast briefing please click on the following link www.sureskills.com/itil_2011_update_event.html
For additional information email Simon.Campbell@SureSkills.Com or call 01 2402210 or Contact Dan Goggin on Dan.Goggin@SureSkills.Com /01 2402237.
ITIL 2011_Update_SureSkills Dublin.pdf (1.58 mb)
Tags: ITIL 2011, ITIL Training Dublin, ITIL V3 upgrade, New ITIL 2011, SureSkills Service Management Training