SureSkills (through the recent acquisition of ESMI) is fully ITIL® accredited - for more details click here.
ITIL® V3 Courses
We offer the full range of ITIL® courses on both a public and private basis.
Intermediate Courses:
Candidates who have successfully completed the ITIL® V3 Foundation course or taken the Foundation Bridge from V2 have a number of different options available. Some will want to become a specialist in a certain area while others will aspire to the ITIL® Expert.
Lifecycle Modules
2.5 day programme followed by an exam the following week.
Capability Modules
4 day programme followed by an exam the following week.
For those looking to take a number of Intermediate course we have created some course offerings which reduce both the price and length of time.
Bundle Prices
Candidates who purchase any 2 Lifecycle modules at once will receive the reduced rate
Candidates who purchase all 5 of the Lifecycle modules at once will receive the reduced rate
Lifecycle Clusters
On completion candidates will have an indebt understanding of both Lifecycle stages which will give them a broader specialisation within their role. Each cluster is a 5 day programme broken into two 2.5 day Lifecycle courses. Both exams will be held in the following week.
Lifecycle Fast-Track
We have also created a Fast-Track programme for those looking to gain the ITIL® Expert in the shortest possible timeframe. With this offering candidates can take all the Lifecycle modules in a 6 week period. This will give them 15 additional credits and allow them to take the Managing across the Lifecycle course. In total the programme includes 12.5 days of training with 5 additional exams
Offical ITIL® training courses run in SureSkills every week - exams and pre-exam preparation are also available.
THE ISO 20000 AND BS15000 STANDARDS
The ITSM landscape changed significantly with the publication of the international service management standard, ISO 20000. This actually consists of a set of two related documents:
ISO 20000:1 A specification for ITSM
ISO 20000:2 A detailed code of practice for ITSM
For the first time, a globally recognized and certifiable framework now exists for the implementation of service management processes within an organization. ISO 20000 is of course aligned with ITIL®, and is likely to become one of the most widely adopted international standards.
NOTE: ISO 20000 (formerly BS15000) is the world's first standard for IT service management. For detailed information, visit the sister site of this portal: BS 15000 and ISO 20000 Directory.
