SureSkills offer a comprehensive range of high-impact, ready-to-go simulations for businesses that demonstrate in an interactive hands on session value and benefit of IT Service Management and Project Management. These are suitable for all companies and take the theory of ITIL and other best practices and puts them into practise in a simulated gaming experience. SureSkills offers a range of people-focused consulting and education solutions for enterprises, including Readiness Programs, People Enablement, Infographics, ITIL Foundation courseware and more. These simulations accelerate understanding of technology related best practice concepts and standards such as the IT Infrastructure Library (ITIL), SOA, ISO/IEC 20000, Project Management, PRINCE2 and many others - an overview of service is detailed below:
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SureSkills Interactive ITSM Simulation
PoleStar Lean is a interactive experience that brings the Lean IT approach to life, practically demonstrating the improvements that the Lean approach can deliver.
PoleStar 20000 is the world's first ITSM simulation to address the rising market interest in the ISO/IEC 20000 standard.
PoleStar Health is a dramatic and immersive simulation which demonstrates the powerful benefits that IT Service Management and ITIL can bring to the Healthcare sector. PoleStar NPO is a thrilling, high-technology ITSM simulation based around a not-for-profit scenario, ideal for NPO and public sector organizations.
PoleStar PM is an exciting Project Management simulation which uses experiential learning to recreate the Project Management issues faced by many organizations through gaming dynamics.
Phoenix is high impact, dynamic Business Continuity simulation which brings to life the challenges faced by organizations looking to implement Business Continuity Management as a strategic business function.
These simulations accelerate understanding of technology related best practice concepts and standards such as the IT Infrastructure Library (ITIL), SOA, ISO/IEC 20000, Project Management, PRINCE2 and many others - an overview of service is detailed below:
“The simulation day was a novel and enjoyable way to introduce people to the concepts of ITIL, and for them to understand the significance and relevance of various procedures/processes. The event was a very effective way of emphasising the need for good, clear and focused communication. Given the fast-paced nature of the event, it kept everybody engaged over the day and left people asking for more”
"The Simulation is geared to those who want to experience the benefits that ITIL can provide. Very hands on allowing one to take on many roles in areas such as Incident & Problem Management. It's a very novel approach as it allows one to see and solve the problems encountered regularly. The approach is far removed from the class room environment and is a great way to gain an introduction to this framework very quickly.Very well run, fast paced, very enjoyable way to learn about ITIL." Anthony Hamilton, Project Manager at Department Of Agriculture and Food
"I would not hesitate to recommend the ITIL Simulation Event as a very effective means of generating awareness for the need, across all stakeholders in an organization, for the adoption of ITIL Service Management practices. The simulation developed from chaos to teamwork throughout the rounds as common understanding of key principles developed. The simulation demonstrated the need for best practices in a highly practical manner and was very interactive with all participants fully engaged regardless of their knowledge of ITIL."
PoleStar NPO is a thrilling, high-technology ITSM simulation based around a not-for-profit scenario, ideal for NPO and public sector organizations.