SureSkills recognises that IT services need to become more closely aligned and integrated with the business, ITIL assists in establishing a business management approach and discipline to IT Service Management, stressing the complementary aspects of running IT like a business. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The core of Service Management is transforming resources into valuable services.
Offical ITIL training courses run in SureSkills every week - exams and pre-exam preparation are also available.
THE ISO 20000 AND BS15000 STANDARDS
The ITSM landscape changed significantly with the publication of the international service management standard, ISO 20000. This actually consists of a set of two related documents:
ISO 20000:1 A specification for ITSM
ISO 20000:2 A detailed code of practice for ITSM
For the first time, a globally recognized and certifiable framework now exists for the implementation of service management processes within an organization. ISO 20000 is of course aligned with ITIL, and is likely to become one of the most widely adopted international standards.
NOTE: ISO 20000 (formerly BS15000) is the world's first standard for IT service management. For detailed information, visit the sister site of this portal: BS 15000 and ISO 20000 Directory.