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ITIL - IT Service Management
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ITIL (IT Infrastructure Library) has been adopted as the standard for best practice in the provision of information technology services and consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Today, ITIL - the most widely recognised approach to IT Service Management in the world.
Quality driven IT Service Management is a cornerstone of business success. ITIL has been designed to help organisations develop and manage their IT more efficiently and cost effectively.
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| Course Title | Code | Location | € Price | £ Price | Enquire | |||||
| ITIL Version 2 Foundation Certificate EX0-100 | SRS.ITILCE.M08 | Online | €390 | £332 |  |
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| ITIL Version 3 Foundation Certificate EX0-101 | SRS.3ITILC.HT1 | Online | €390 | £332 | |
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Developed in conjunction with both public and private sector organisations worldwide, ITIL provides a comprehensive, consistent and coherent set of processes for IT management and is underpinned by formal qualifications and an associated training scheme. Developed in the late 1980s, and still owned by the UK government, ITIL was a recognition that increasingly organisations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve.
