ITIL - IT Service Management

ITIL (IT Infrastructure Library) has been adopted as the standard for best practice in the provision of information technology services and consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Today, ITIL - the most widely recognised approach to IT Service Management in the world.

Quality driven IT Service Management is a cornerstone of business success. ITIL has been designed to help organisations develop and manage their IT more efficiently and cost effectively.
 

ITIL - IT Service Management - Instructor Led Training

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Course Title Code Location Duration Date Price Date Price Date Price Enquire
ISEB Foundation Certificate in Business Analysis SSI031 Dublin   4 days  Apr 12  €1250         
ITIL Awareness SSI001 Belfast   1 day  May 24    Aug 03    Sep 06   
ITIL Foundation Certificate SSI002 Dublin   3 days  Mar 22    Apr 19  €850  May 17  €850 
ITIL Foundation Certificate SSI002 Dublin   3 days  Jun 21    Jul 19    Aug 16   
ITIL Foundation Certificate SSI002 Dublin   3 days  Sep 20           
ITIL Foundation Certificate SSI002 Belfast   3 days  Apr 07    May 24  £1050  May 25   
ITIL Foundation Certificate SSI002 Belfast   3 days  Aug 03    Aug 04    Sep 07   
ITIL Foundation Version 3 Bridging SSI012     Please Call for Details 
ITIL Managers Certification - Service Support SSI009     Please Call for Details 
ITIL V3 Continual Service Improvement SSI021 Dublin   3 days  May 19           
ITIL V3 Continual Service Improvement (CSI) Exam SSI021E Dublin   1 day  May 27           
ITIL V3 Lifecycle Cluster: SD & ST SSI026 Dublin   5 days  May 31  €2500         
ITIL V3 Lifecycle Cluster: SO& CSI SSI025 Dublin   5 days  May 17  €2500         
ITIL V3 Lifecycle FastTrack SSI030 Dublin   13 days  May 17  €5000         
ITIL V3 Managing Accross the Lifecycle SSI024     Please Call for Details 
ITIL V3 Operational Support & Analysis SSI015 Dublin   4 days  Apr 26           
ITIL V3 Planning Protection and Optimisation SSI022 Dublin   4 days  May 04  €1900         
ITIL V3 Service Design SSI019 Dublin   3 days  May 31           
ITIL V3 Service Design Exam SSI019E Dublin   1 day  Jun 08           
ITIL V3 Service Offering and Agreements SSI023 Dublin   4 days  Jun 21  €1900         
ITIL V3 Service Operation SSI020 Dublin   3 days  May 17           
ITIL V3 Service Operation Exam SSI020E Dublin   1 day  May 25           
ITIL V3 Service Strategy SSI018 Dublin   3 days  Jun 14  €1600         
ITIL V3 Service Strategy Exam SSI018E     Please Call for Details 
ITIL V3 Service Transition SSI017 Dublin   3 days  Jun 02  €1600         
ITIL V3 Service Transition Exam SSI017E Dublin   1 day  Jun 10           

ITIL - IT Service Management - eLearning

Course Title Code Location € Price £ Price         Enquire
ITIL Version 2 Foundation Certificate EX0-100 SRS.ITILCE.M08 Online €390 £332        
ITIL Version 3 Foundation Certificate EX0-101 SRS.3ITILC.HT1 Online €390 £332        

ITIL - IT Service Management - Virtual Classroom

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Developed in conjunction with both public and private sector organisations worldwide, ITIL provides a comprehensive, consistent and coherent set of processes for IT management and is underpinned by formal qualifications and an associated training scheme. Developed in the late 1980s, and still owned by the UK government, ITIL was a recognition that increasingly organisations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve.