ITIL® (IT Infrastructure Library) has been adopted as the standard for best practice in the provision of information technology services and consists of 5 volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Today, ITIL® - the most widely recognised approach to IT Service Management in the world.
Quality driven Service Management is a cornerstone of business success. ITIL has been designed to help organisations develop and manage their IT more efficiently and cost effectively. SureSkills is the leading Irish provider of IT Service Management training and consulting.