Vendor Related Consulting

We analyze the whole system, taking into consideration people, processes and technology, then seeing how they contribute to the business. That sort of holistic approach requires a different way of thinking about managing IT systems – a way that has less to do with the technical details of the system and more about fine tuning the processes and the interaction of IT systems and people with the business and customers.

Throughout our analysis process, SureSkills’ Service Management professionals apply a combination of hard-won experience, certified best-practice consulting, and education in order to align your IT systems with your business goals. We have taken the best from certified classroom knowledge – ITIL, PRINCE2, PMBOK, MSP, COBIT, Six Sigma, and P30 – and blended these elements with our own in-depth IT knowledge and management experience.

SureSkills is an accredited Training and IT services company dedicated to providing an exceptional customer experience.

We provide services in IT Services, Business Skills Training, IT Training, Bespoke Training, IT Consultancy and IT Deployment.

IT Strategy Generation
Once you have a business mission, vision, and goals, we can align your IT systems and people with the broader business purpose and articulate that alignment in your IT strategy.

Business Value Alignment / Measurement
Our Business Value Service provides the tools to monitor and manage business value provided by IT.

Baseline and Gap Assessments
Our baseline and gap assessments provide an objective external assessment of your business, identifying opportunities for improvement or providing a reference point for measuring planned initiatives.

IT Management Frameworks
Effective IT service management requires the blending of diverse best practice frameworks. ITIL, PRINCE2, COBIT, Six Sigma, CMMI, ISO20000, ISO2700x.

ITSM Mentoring / Knowledge Transfer
IT leaders frequently find themselves without an adviser to provide perspective. Our ISM Mentoring Service provides personal development plans, certified education programs, and knowledge-transfer coaching.

Business Continuity Planning
We help organizations identify and address exposure to internal and external threats, and can create a plan to ensure you stay in business in the event of disaster.

Change Management
Change can hurt before it makes things better. SureSkills provides a comprehensive consulting and training program in all aspects of change to minimize the disruption and maximize the return.

Configuration Management
The more you grow, the less you know... unless you manage the recording and updating of your hardware and software. SureSkills offers expert configuration management to help you manage your operational performance.

Service Delivery Issue Resolution
When things go wrong, our experienced specialists can work with your team to investigate and resolve specific quality of service or service management issues.

Program & Project Management
Much of our work in Program and Project Management focuses on implementation and rollout using the PRINCE2 and MSP methodologies. Our experience in adapting public frameworks and standards is particularly beneficial for small and medium organizations.

In addition, we can train your teams and also supply experienced project managers to oversee the successful implementation of all stages of a project.

News and Events

Data Management Workshop with SureSkills View Full Story

SureSkills Global Training Services Success Continues View Full Story

SureSkills Launches Dublin Training Schedule View Full Story

New Look Website & New Radio Ad Campaign for SureSkills View Full Story

APMG CEO Visits SureSkills® & Confirms ITIL® & PRINCE2® Status View Full Story

SureSkills Presents IT Professional of the Year Award to Irish Life Corporate Business View Full Story