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Sustain Overview

When projects go live, it often marks the beginning of a long term, trusted relationship. We provide a full range of support services to ensure seamless absorption into your organisation. We offer 24/7 support at our Network Operations Centre as well as on-site experts operating under a best practice service management model. Our priority is to build and sustain IT infrastructure with a well-rounded focus on both continuous improvement and business outcomes.

We find the organisations that regularly review their business processes are the ones who achieve long term success.
Support & Managed Services

We can deliver a full range of on-demand IT support and managed services to businesses all over the world. We have a manned service desk at our Network Operations Centre as well as services desk centres in our global offices – all offering 24x7 support service.

We utilise best practices and support subject matter expertise in a wide range of technology and business processes. Our service desk is business and user focused and provides reporting and analytics to ensure that our clients can clearly see the value added nature of these services.

Talk to us about the type of service desk support you need.

*(Our support services are provided under best practice framework of ITIL Service Management and customer focused SLA’s)

Change Management

We have a solid methodology for effective change management that, together with our disciplined approach to execution, yields lasting benefits and creates minimum disruption to your day-to-day operations.

Our change management experts use only best practice principles. Bringing sound processes and clear direction to the table, they will help you develop a strong capability to drive ongoing change and, as a result, achieve far greater benefits.

Baselines & Gap Analysis

Baseline and gap assessments provide an objective external assessment to validate your current status, identify opportunities for improvement and provide a benchmark for measuring success of any new initiatives.

Our baseline assessment provides the detailed context in which all proposed changes can be assessed, providing you with vital KPIs. The failure to capture an accurate baseline position is a common reason for IT being unable to demonstrate the benefits of an initiative and underlines its importance.

Finding out everything you can from a gap analysis will help us and you to understand what the priorities are for the future.

IT Service Management Frameworks

We adopt and adapt the best practice framework, IT Service Management (ITIL), to compliment your organisation’s unique context and environment. Ensuring that business value is realised through practical and relevant measures now and in the future, our goal is to utilise effective and economical use of your IT resources.

ITSM Mentoring & Knowledge Transfer

Our IT Service Management (ITSM) mentoring service is a cost effective way to embed knowledge and insight into your organisation. It’s a smart and practical way to get the benefits of external experience in Service Management without incurring the typical costs of training or hiring a person.

Many IT leaders find themselves without an advisor to provide perspective or insight into research, trends or long term planning. Our ITSM Mentoring Service provides personal development plans, certified education programmes and knowledge transfer coaching that can make all the difference to the success of your in-house department.

What our clients have to say...

“We have used Sureskills for a number of years to support our network and are more than happy with the excellent level of support we get from all members of the team. As a technical organisation we are heavily dependent on IT to deliver our services to our clients and we are safe in the knowledge that Sureskills will be there to support all our queries and requirements in a very efficient, timely and friendly manner”. 

- Joanne Ryder, ICT Manager, The State Laboratory

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Not convinced? Take a look at some of the complex projects in our case studies section where we helped to transform businesses just like yours.

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