Service Desk


We support users and administrators in a wide range of topics including Commvault, 

learner management, knowledge services, IT infrastructure, Microsoft and many more.



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ITIL aligned service desk

Our ITIL aligned service desk solutions can be managed, outsourced or fall within a specific project or area of business.

Support Structure

At SureSkills we can not only help design a better desk but we can also be a first or second line of support to your team. We have the people, tools and processes to deliver a service desk that performs every time. With average call wait times a third of the industry average and more than 70% of issues resolved on the first call, it is no wonder our customers rate SureSkills positively with 90% of satisfaction rate.

Integration

Your outsourced Service Desk should operate as an integrated part of your company. SureSkills works hand in hand to help you save on HR, management and training costs with our tailored pricing, available skillsets and coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours. We use a variety of management tools and leveraging the collective experience, knowledge, and data to enhance our ability to provide outstanding support services.

Single Point of Contact

We offer a single point of contact for you to resolve problems, report incidents, and obtain service in support of a wide range of technologies including Commvault, learner management, knowledge services, IT infrastructure, Microsoft. AWS, VMware and many more We have the experience and knowledge to handle many of the issues you face. So when you partner with SureSkills, as your provider, you know that you have dependable, experienced and professional accredited experts working for you.

What Our Clients Have To Say

“Met Éireann have found that SureSkills are always quick to respond to our needs. They provide excellent technical advice and on-site support in our diverse computing environment. We have found SureSkills services to be excellent value for money”. Tom Daly, Principal Met Officer, Met Éireann

Click below to see full case study

Not convinced? Take a look at the full case study and see how our expertise can solve your business challenges. 

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