What We Do
Our SUPPORT model is simple by design, but offers a suite of scalable support services that can be tailored to your organisational needs.
For your Learner needs;
▪Around the clock LMS support (up to 24/7)
▪L/CMS account services and incident resolution
▪Management of email support queue(s) (prioritization and escalation)
▪Alerts management (notification of training and product updates)
▪Managing escalations and critical incidents to key stakeholders
We use ITIL (Information Technology Infrastructure Library), to deliver helpdesk support and service strategy that reduces information overload to end users and provides the fastest possible response to incidents.
For your Content needs;
▪Curriculum Lifecycle Management
▪Course and Assessment conversion & migration
▪Post migration content Quality Assurance (QA) reviews and corrective content updates
▪Ongoing content and hosting publication services
▪e-Content Conversion Services
▪Localization and translation services
We partner with our DEVELOP domain counter parts using our industry-leading proprietary CAP/id² instructional design and program management methodology to deliver enhanced content design, development and delivery services.
For your Process needs;
▪Auditing of LMS permissions & settings
▪Verification and updating of LMS support material
▪Data entry services for transition capability (Incompatible data, Known Error Database)
▪Custom reporting for performance and incident analytics
▪Content and publication governance
▪Process documentation (job aids, Instructional Specifications)
Our mission is to keep your learning, content and knowledge management systems running optimally, whilst developing the right processes for your organisation.
Not convinced? Take a look at some of the complex projects in our case studies section where we helped to transform learning for large organisations around the world.
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