Learning Platform Support

Learning Platform Support ICON

SureSkills offers a range of pre- and post-implementation services for your users, content, and processes to ensure you are getting the most out of your Learning Management System (LMS). Companies recognize they need innovative talent management solutions to keep pace in today’s business world, but too many organizations are failing to make full use of their LMS services. Without essential pre- and post-implementation planning, these powerful tools are often underutilised, which means it takes far longer to see a tangible return on your LMS investment and to realise business value for your company. We help you navigate to legacy content to the cloud and provide comprehensive services that are agile and scalable, equipped to handle rapid growth while improving performance, reliability, and business insights. We then use powerful data management and analytical tools that help us to continuously assess the business impact of our programme and service offerings. We empower you to deliver the high-quality experience that your learners expect and demand.

CAPid for Support

End User Support

We provide round the clock LMS support to end users, trainers and managers. We offer a scalable solution for pre and post LMS migration, along with ongoing end-user support, publishing, information management and QA services.

Migration & Configuration

We help you migrate legacy data into new LMS or configure a new system from scratch. Our team of LMS analysts, database administrators and project managers can develop a strategy that will ensure the right ‘go live’ strategy for your organization.

Content Management

We develop content management and publication strategy through a proven governance model. This reduces content errors (UAT and QA testing), content availability (correct object configuration) and ensures your content reaches the right audience.

Portfolio Lifecycle Management

We assist development of a catalogue/content review cycle to ensure the correct learning is always available within the LMS catalogue. Simple steps in the initial deployment of catalogue items can ensure learners are not feeling overloaded, resulting in a better learning experience.

System Administration

We manage the nuts and bolts of your LMS systems, from ensuring that people, objects and content is correctly configured to validating and troubleshooting error messages.

Consulting & Mentoring

We provide coaching for your LMS system administrators, catalogue administrators and instructors on a variety of LMS functions. This helps you develop the LMS deployment and maintenance strategy best suited to your organization.

Insights & Analytics

We assess employee skills and competencies and benchmark against peer and business-required levels of performance. We identify critical skill gaps and provide personalised learning paths to develop new employee skills and capabilities.

Catalogue Administration

We provide clients the day-to-day services of getting your content ready and into the LMS so it works from day one. We work with you and your content development team to ensure publication standards are met to deliver the best possible learning experience.

Managed Support Services

We offer range of full or partial outsourced managed services that have helped our customers differentiate themselves in the market and achieve a sustainable competitive advantage. Our integrated approach has enabled our customers to reach new levels of performance at scale.

Get in touch to learn more about the insight, inspiration and advice that our team can bring to your next sales and partner enablement project.