Small Businesses are doubling their profits by switching to cloud
Quality-driven service management is a cornerstone of business success. SureSkills is the leading Irish provider of IT Service Management training and the longest directly accredited company in Ireland. Regularly audited to ensure our training programmes and trainers are consistent
with the highest standards of the accreditation body, Axelos, be assured that with SureSkills you can apply useful knowledge and realise real business value.
Since ITIL’s last update, the IT department has grown to become integral to every business and the new framework accommodates this by being more agile, flexible and collaborative.
ITIL 4 contains nine guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication and measurement and metrics.
These principles include:
Focus on value
Design for experience
Start where you are
Keep it simple
Looking to upgrade the service management skills or the skills of your team? Perhaps you are looking for advice on how to begin a large ITIL project? If so, contact a SureSkills training consultant. We have lots of experience and are here to help.
Click here to go to our Contact Us page.
As a long time training partner of ITIL, SureSkills has the skills and experience to ensure you enjoy all the benefits of maintaining or upgrading current certification.
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