ITIL enables you to utilise leading edge IT capabilities to provide world class services and maximise value.
ITIL Certification Roadmap

The ITIL® qualification scheme provides a modular approach to the ITIL framework, with qualifications focused on different aspects of ITIL best practice to degrees of depth and detail.

The tiered structure of the qualification offers flexibility in different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

There are five qualification levels within the scheme detailed here:


The Foundation level is the entry level qualification offering a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organisations.

The Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognised qualification.

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

As a long time training provider of ITIL, SureSkills has the skills and experience to ensure you enjoy all the benefits of maintaining or upgrading current certification.


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