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There are no Pre-requisites or Pre-course reading material for ITIL® Foundation.
This three-day instructor led course (including the exam) is an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations & mock examination questions. On the last afternoon of the course there is a 40 question multiple choice examination of one hour. The main objective of the ITIL® Foundation is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management. The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL® best practice guidelines, can be adopted and adapted within their own organisations following the new service lifecycle approach. SureSkills is accredited by PeopleCert & Axelos.
Upon completion of this course the delegates will have:
The Service Lifecycle
The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
Key Principles & Models of ITSM
Explanation of the Functions
Organisation Structure & Key Roles
Technology & Architecture
The Objectives & Basic Concepts of
Comprehensive course documentation is provided on the first day of the course. This material has been approved byAxelos.
Examination (included in all our SureSkills ITIL Foundation Courses).
Award of this certificate is by examination taken at the end of the course and consisting of a 1 hour 40 question multiple-choice paper under the invigilation of the Examination Board / Axelos.
Criteria for certificate
A pass mark of 65% is required in the examination taken at the end of the course. Results are received direct from the Examining Board within 2-3 weeks.