AXELOS have announced that ITIL 4 will be launched in early 2019. This follows the 2011 update. The introduction of ITIL 4 will bring exciting changes to the way in which ITIL is taught and interpreted. There will be an introduction of various componenets such as agile and DevOps.

AXELOS have announced updates for ITIL practices which will come into effect in 2018. With over 2 million practitioners across 180 countries, ITIL® is the most established approach to IT Service Management for organisations. These changes are explored below.