Thursday, March 19, 2015
There are numerous data management and protection software products that have been around for many years. Most IT staffs are familiar with the basic conceptsof data management and protection, and have various degree of expertise with their current legacy products. Like a new car, CommVault’s technology is a distinct departure from the norm and takes data management and protection to a new and higher level. Hence, experience in a company’s legacy data management and protection product is most likely not sufficient to make effective use of the robust features and functionality of the CommVault® Simpana® software suite.
Monday, March 16, 2015
SureSkills recently organised an unmissable event where SME's took the attendees through three interactive presentations which included Phil Hearsum, ITSM Portfolio Manager for AXELOS, discussing how cloud computing is a disruptive innovation and what it means to IT organizations across the globe. Phil then explored the effect of the cloud on existing best practice frameworks such as ITIL and shared examples of how to adapt the existing framework. Next was our very own Ruaidhri McSharry, COO of SureSkills, who took us through the facts about getting business value from best practice. Last but not least was Ian Fitzgerald, Director of Cloud Platform Services at EMC.
Tuesday, March 10, 2015
With the global fleet management industry expected to grow from $12.06bn in 2014 to $35.35bn by 2019, organizations involved in car leasing are being urged to recognize the importance of a quality, structured IT Service Management (ITSM) system during periods of growth. Sandra Duigenan, the Service Delivery Manager responsible for the Service Support Department which sits in the Customer Experience Division of LeasePlan Information Services (LPIS) shares her experiences in this insightful case study.