Our previous article "Why Education is the Scale Engine for your Customer Success" gave a high-level overview of some of the best-in-class approaches for designing, creating and delivering education to SaaS end users.

In this article, we will be digging a little deeper into Competency Based Learning, how it differs from most training available today and how it can drive accelerated adoption and user retention. 

Customer Success teams are responsible for driving increased adoption of SaaS services. Unfortunately, even the most beautifully designed, highly functional services will go unused if customers are not shown how to utilise the product effectively in their everyday lives.

For SaaS companies selling to large enterprises, role-based, personalised learning can accelerate on-boarding and help maximise a service's value over time. For that reason, education is emerging as a key driver of customer success.

As a forward thinking, 21st-century organization, you understand that your greatest asset for achieving continued business success is your team. You know that for an organization to stay relevant, leadership can't come only from the top. Leadership, initiative, and expertise must come from every team member. But because the pace of change is so rapid in today's business environments, you know that for your employees to contribute as effectively as possible, you’ll need to equip them with today's number one job skill – adaptability.

So, you are considering and/or have introduced Saba – an empowering learning and talent management platform that delivers collaborative and continuous training to your employees, maximizes their potential, and captures their feedback in real time. 

Recent breakthroughs in communication, information, learning and talent management technologies have fundamentally changed the way people live and work. Conventional work environments with cubicles, landlines, and desks piled high with paper are now being replaced with paperless, open-plan work spaces that look more like communal living rooms. Smartphones are increasingly being used for workplace communication, and there has been a shift towards Cloud-based file storage and online collaborative working. The dramatic rise in staff remote working practices has led some companies to wonder if they need physical office locations at all! 

According to Forbes, spending on corporate training has grown to over $70 billion in the US and a whopping $130 billion worldwide. Why? High-performing organizations are quickly realizing that