A Smarter Way to
Manage Learning—
Seamlessly, Efficiently,
and Without Complexity
Managing learning for over 200,000 employees isn’t just about delivering content—it’s about ensuring it stays relevant, accessible, and easy to navigate. Dell Technologies needed a scalable way to maintain its Cornerstone LMS while keeping learning experiences seamless and engaging. The challenge? Doing it all without adding unnecessary complexity.
The Challenge
Four major roadblocks stood in the way:
- Keeping content accurate and up to date across multiple business units.
- Managing a massive learning platform efficiently.
- Ensuring employees could easily find and engage with training materials.
- Scaling learning operations without growing an internal support team.
The Solution
Rather than building out an extensive internal team, Dell partnered with SureSkills to introduce a managed services approach—one that streamlined platform administration, improved content accuracy, and enhanced the learner experience.
- End-to-End LMS Management
A dedicated SureSkills team handled Cornerstone LMS administration, from content uploads to catalog management and user support. - Content Accuracy & Maintenance
SureSkills implemented a proactive content update process, ensuring learning materials stayed aligned with Dell’s latest initiatives. - Data-Driven Optimization
With analytics and insights, SureSkills helped Dell track platform engagement and refine learning programs based on real user behavior. - User Experience Enhancements
Navigation, accessibility, and usability improvements made it easier for employees to find and complete training—boosting adoption rates.
Results & Impact
Through its strategic partnership with SureSkills, Dell Technologies achieved significant improvements in its learning ecosystem:
Streamlined Learning Experience: The Cornerstone platform was managed efficiently, ensuring ease of use for Dell’s global workforce.
Increased Learner Adoption: Custom-tailored platform solutions and UX enhancements resulted in higher engagement and adoption rates.
Consistent, High-Quality Support: Dell received reliable, ongoing platform management and support to address its complex learning requirements.
Dell Technologies needed a way to scale its learning ecosystem without adding complexity. SureSkills delivered exactly that with seamless LMS management, real-time content updates, and a smarter approach to learner engagement. The result was a training experience that is more efficient, more engaging, and built to evolve, ensuring Dell’s workforce stays informed, skilled, and ready for what comes next.