We take our responsibility for your data seriously. If you have any questions regarding this privacy policy or if you wish to exercise any of your rights, please contact us by email at gdpr@sureskills.com.
By using the SureSkills website, you consent to the terms of use, privacy policy and data practices described in this statement. By submitting an enquiry to us, you agree to the email marketing policy contained in the privacy policy. You may opt-out at any time.
General Statement
The body responsible for the collection of your data is SureSkills Limited (“SureSkills”, “we”, “our” or “us”), a company incorporated in Ireland whose registration number is 204821, with its registered office at 1-4 Terminus Mills, Clonskeagh Road, Dublin D06 VY62, Ireland. If you have any questions regarding this policy or if you wish to exercise any of your rights concerning your data, you can contact us by email at gdpr@sureskills.com. We promise that you will be able to speak to one of us (a human) should the matter be urgent to you.
This statement relates to our privacy, email marketing, and cookie practices in connection with our website “www.sureskills.com” (“Website”). We are not responsible for the content or privacy practices of other websites (an example might be our payment processing bank or partner). Any external links to other websites are clearly identifiable as such. We ask that you read this privacy and cookie policy (‘Policy’) carefully as it contains important information about how we protect your data, market our services to you or your organisation, and how we use cookies. Also, if you do submit some personal data to us when you submit an enquiry form or a CV, we detail how we will protect and how we will use that personal data.
Collection & Use of Anonymized Data
When you are visiting our Website, we are collecting Non-Personal Data.
Functional Cookies
We use functional cookies to record information about the choices you have made and to allow us to tailor the site to our users; for example, to remember your language or region or that you have already completed a survey. We make every effort to anonymise this type of Data and it is not used for any other purpose.
Examples of Cookies SureSkills website uses:
- Cookie Name: sureskills_privacy
- Expires in: 6 months
- Purpose: Records if you have clicked the Cookie Notification and which version of the Privacy Policy has been presented.
Cookie Name: SSDownloadPopup
- Expires in: 1 year after last visit
- Purpose: Indicates whether a user has closed the eBook download popup.
- Statistical & Performance Cookies
We collect Statistical and Performance Data for the purpose of improving our website and statistical and behavioural analysis. We use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time. To collect this Non-Personal Data we are using Third Party Providers (listed below).
Google Analytics & Google Tags
This is a web analytics service provided by Google Inc. which uses 1st party Cookies. The details of Google Analytics Privacy Policy and the Cookies used are available on Google’s website:
- Google Analytics Security
- Google Analytics Cookie Usage
- Google Analytics Opt-out Browser Add-on
Google has developed a web browser add-on for the most common browsers, the add-on allows you to opt-out of Google Analytics - the link for the opt-out add-on is: Google Opt-out Add-on.
Collection & Use of Personal Data
We do not collect any sensitive Personal Data apart from information that you specifically and voluntarily provide to us in the course of applying for a job with us, enquiring about our services, engaging us for services, or booking a training course with us. The main examples of which are:
Through completing an online enquiry form on our Website (to request information on eBooks, courses, services, solutions)
- Name, phone, email (normally work email), job title, etc.
Emailing us on any of our company email addresses
- Name, phone, email (normally work email), job title, etc.
Book a course with us
- Name, phone, email (work or personal email), job title, job role
Book an Exam – usually managed by a the certifying body
- Name, phone, email (work or personal email), job title, proof of ID requirements for exam body (only shown for proof of ID, not copied or held)
Requesting an achievement or grade certificate from us
- Name, phone, email, job title, proof of ID requirements for certifying body.
Follow-up and Marketing emails from SureSkills
When you give us this data (noted in Collection & Use of Personal Data above) we use it only for the purposes you give it to us for. When we correspond with you it is for the deduced purposes that you contacted us about originally, therefore when we send email marketing to you we do so emailing you as we believe that we have a legitimate basis for doing so. As we email you we are providing you with ongoing marketing information relevant to the enquiries you made, the courses that you attended, the roles you are interested in, the services we provided or the projects we conducted for you. At any time you can Opt-out of these emails by using the unsubscribe button at the bottom of any of our emails to you.
Disclosure of Personal Data
- Any information that you provide in this way is not made available to any third party except for the purposes outlined and elsewhere in this document and is used by us for the purposes specified when it was collected, as described, the main examples of which are:
- When you make a booking with us using a credit card the transaction is fully secured and managed by our payment provider(s). This is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not collect sensitive personal information, such as gender, race, religion, or political affiliations, etc.
Usage of the Personal Data
- Submitting Forms (enquiries, event bookings, job vacancies, etc.)Marketing forms; all the forms on our Website (except if identified otherwise) are marketing sales enquiry forms. The information provided in these forms, complete with your Marketing Sources information, will be used for our various marketing activities, such as contacting you directly either through our Sales teams or sending you regular newsletters, emails, or other marketing collateral and relevant promotions. By completing, opting in, and submitting these forms you give your explicit consent to us to use and process the Personal Data you provided for these purposes
Emailing Us
- Any emails sent to us are recorded and forwarded to the relevant team, department, or SureSkills representative. The sender’s email address will remain visible to all SureSkills employees and contractors tasked with dealing with your enquiry(s). Please be aware that it is the sender’s responsibility to ensure that the content of their emails only contains information relevant to their query and is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
Disclosure of Personal Data
Any information that you share with us will be stored and managed by us with the greatest care. We never share (rent, sell, or exchange) Personal Data with Third Parties for the purposes of allowing them to market products and services to you notwithstanding the provisions stipulated in this document. However, we do engage the services of third-party service providers, which act as Data Processors, to assist us with our services to you, marketing activities, payment processing (noted earlier), exams, and certification and accreditation. In all cases, we endeavour not to hold your sensitive personal data (Personal ID information, Date of Birth, etc.) longer than is absolutely necessary. We permanently delete and/or destroy this when it is used for the purposes that it is given to us for.
We may need to disclose personal information if required by subpoenas, court orders, or other legal processes, or law enforcement agencies or other third-party agencies, companies, and organisations in connection with any legal investigation to help prevent unlawful activity, to protect our property, safety, or to establish or exercise our legal rights, and those of our visitors, clients, or others (including for the purposes of fraud protection) or to such entities in order to comply with any legal obligations.
Disclaimers
General Disclaimer
The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, suitability, or availability of the website or its content. Your use of such information is at your own risk.
Privacy Policy Disclaimer
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy. We may update this policy at any time. Continued use of the website following any updates constitutes your acceptance of those changes.
Copyright Disclaimer
All content on this website, including text, graphics, logos, images, and software, is the property of SureSkills or its content suppliers and is protected by international copyright laws. Unauthorized use or reproduction of this content is strictly prohibited.
External Links Disclaimer
This website may contain links to external sites not maintained or affiliated with SureSkills. We do not guarantee the accuracy, relevance, or completeness of any information on external websites. Users are encouraged to review their privacy policies separately.
Limitation of Liability
We shall not be liable for any loss or damage arising from use of this website, including indirect or consequential loss or damage, or any loss of data or profits.
Your Rights
At SureSkills, we take your rights seriously. We will respond to any inquiries from you in relation to your Personal Data, how we process and protect that data with the appropriate level of seriousness and diligence. In most cases, you will get to correspond with one of our team. We aim to be accessible and responsive.
To help you, we have summarised below three of the rights the European regulation (EU) 2016/679 - GDPR, provides you in relation to your Personal Data:
- The Right of access by the data subject: Ask us what Personal Data we hold and for what purpose.
- The Right of Rectification and erasure: Tell us what is incorrect, and we will update your Personal Data. You want us to delete your Personal Data, no problem, let us know.
- The Right to restriction of processing: Just tell us what we are doing that makes you uncomfortable.
Contact Summary & DPO
Please do not hesitate to contact us at gdpr@sureskills.com