We ensure that you are getting a return on the LMS investment made through providing enablement services that we deliver through our 24/7 Service Desk or part thereof. Our knowledge, experience and skills become yours and the impact is immediate. We can provide admin and user services.
We provide end-user support, administrative support, and migration services, including technical support for e-content conversion, customisation and integration, tracking, reporting and analytics.
The SureSkills Service Desk uses our proven method of LMS support capability: Support Excellence Framework (SEF). Governance through SEF provides clear overview of support process, ownership and governance, ensuring the best possible outcomes for our clients.
Our SEF structure includes processes, workflows, and clear roles and responsibilities (RASIC), which ensures a sustainable, business-driven, learner-centric experience that delivers ROI and commercial value.