AXELOS Announce New ITIL Practitioner Level
ITIL Practitioner level is being developed to help organisations and individuals increase the value they obtain from using ITIL.
This is achieved by offering additional practical guidance to adopt and adapt the framework to support the business. It will be the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
Addressing the demand from ITSM practitioners and organisations of all sizes worldwide, the first ITIL Practitioner exam will be available globally by the end of 2015 and will equip ITSM professionals with added practical guidance to enhance leveraging ITIL in line with their organisations’ business goals.
Peter Hepworth, CEO of AXELOS discusses the latest announcement about ITIL Practitioner.
Key points of ITIL Practitioner
• Providing practical guidance on how individuals can leverage Continual Service Improvement (CSI) to maximise the benefits of adoption and adaption of ITIL.
• Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day-to-day roles to generate maximum business benefits.
• Making use of technological capabilities, such as automation, real-time reporting and Cloud computing, to increase the quality of service design and the efficiency of service delivery.
• Leveraging other frameworks and good practices and methodologies - such as Lean, DevOps, Agile and SIAM - to further enhance the value of ITSM.
SureSkills COO Ruaidhri McSharry added: “ITIL Practitioner truly brings the business value of Service Management into the real world by recognising the context and importance of practical “how to” knowledge and experience".
FAQ:
1. Why are you introducing this new qualification?
The qualification aims to demonstrate that IT Service Management (ITSM) professionals are equipped with the skills to apply ITIL concepts in their organisation, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services. At the same time, it’s designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.
2. How will this impact on the existing ITIL framework?
ITIL Practitioner is additive to the existing ITIL qualification scheme, and is built on the existing core guidance with additional guidance on good practices added where required.
3. Will ITIL Practitioner add points towards ITIL Expert, and if so, how many?
Once the complexity level of the exam has been agreed, AXELOS will assign a specific amount of credit points to ITIL Practitioner that count towards ITIL Expert the same way as Foundation, Intermediate and Managing Across the Lifecycle (MALC) do today.
4. Will this qualification be positioned between ITIL Foundation and ITIL Intermediate?
Passing ITIL Practitioner is not a prerequisite to sign up for any of the ITIL Intermediate courses, although AXELOS do encourage people with advanced ITIL qualifications to familiarise themselves with the scope and approach of ITIL Practitioner, and consider the qualification for additional hands-on guidance.
5. What are the pre-requisites for ITIL Practitioner?
To sign up for ITIL Practitioner, a delegate will need to have passed the ITIL Foundation exam successfully.
6. How does this affect people that are already on the ITIL Expert path?
By being additive to the existing qualification scheme, ITIL Practitioner is another qualification within the scheme providing credits for people on a path to ITIL Expert.
To find out more about ITIL Practitioner or to identify how you can gain real business value from service management contact our Dublin office today on 01 240 2262 / Email info@sureskills.com or for our Belfast office call +44 (0) 28 9093 5555 / Email niinfo@sureskills.com.