ITIL Practitioner Has Arrived
Simon Behan

ITIL Practitioner Has Arrived

A brand new qualification to complement the existing framework

Practical guidance designed to drive continual improvement 

ITIl-PractitionerFrom the global leader in IT Service Management best practice comes the latest evolution in the ITIL framework. Developed by a dedicated team of IT professionals, ITIL Practitioner is the new follow on from ITIL Foundation that builds on the ‘what’ and the ‘why’ and gives users the know-how to identify and deliver improvement initiatives in the workplace. 

A brand new qualification to complement the existing framework 

ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements. 

Key Facts 

  • A practical approach to adopting and adapting ITIL 
  • Covers 3 critical competencies and 9 guiding principles 
  • Available to ITIL Foundation qualified users and above 
  • ITIL Practitioner is not a pre-requisite for an Intermediate course 
  • Equivalent to 3 credits towards ITIL Expert 
  • Counts as 15 of your 20 points towards your ITIL digital badge 
  • Launching February 2016 

Introducing the ITIL Practitioner 

IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organisation’s needs. 

ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace. 

What sets ITIL Practitioners apart? 

ITIL Practitioners focus on the Continual Service Improvement (CSI) Approach as a way to structure improvement initiatives. 

They draw on a comprehensive toolkit that guides them when: 

  • Driving organizational change 
  • Improving communication 
  • Measuring and reporting on success 

So at any level, organisations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals. 


The Benefits 

Organisations – Develop your people, drive your business forward 

  • It provides employees with the skills to IDENTIFY AND DELIVER SERVICE IMPROVEMENTS in line with business goals 
  • Staff will learn 3 critical competencies and be equipped with a COMPREHENSIVE TOOLKIT to drive improvements on return to the office 
  • ITIL Practitioner is a long-term investment in YOUR TEAM’S PROFESSIONAL DEVELOPMENT 

Individuals – Why take ITIL Practitioner 

  • ITIL Practitioner gives individuals the PRACTICAL SKILLS required to drive service improvement initiatives – which are not covered at Foundation level 
  • LEARN SKILLS AND TECHNIQUES focused on improving organizational change management, communication and measurement and metrics 
  • Individuals will learn how to LEVERAGE GOOD PRACTICES from other philosophies, methodologies and frameworks outside of the ITIL core, such as DevOps, Lean and Agile

To learn more about how you can get qualified on this industry recognised certification, contact one of our Learning Consultants today on 01 240 2262 or email:

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