Jennifer Fitzpatrick

Leveraging Best Practice Methods in an Age of Digital Transformation - Belfast


Organisations today are rushing at unnerving pace to become more digital. So what does digital mean? For some, it’s about the new shinny technology. For others, digital is a new way of engaging with customers, suppliers and employees. And for others still, it represents an entirely new way of doing business. 

By definition if we are surrounded by technology – pervading every aspect of our working and social lives. Then we should make every effort to maximise the value the organisation extracts from it. Effective service management is at the core of great organisations – delivering effective, efficient and economical use of “resources” in terms of People, Process and Technology.

In our free seminar “Leveraging Best Practice Methods in an Age of Digital Transformation” we aim to demonstrate how you can:

  • Help your organisation cope with the constant digital transformation (change) through effective Service Management?  

  • Effective use of resources, people, process, & technology  

  • Empower your employees and engage them with process and technology by using a proven framework breaking down the silos within a business? 

Leveraging Best Practice Methods in an Age of Digital Transformation can address some of the key issues currently affecting your business and provide real value for you and your organisation. 

This event will look at in a digital age how to blend best practice frameworks in an agile lean manner to ensure value return from effective process and service management. We will showcase real examples of how individuals, teams, departments and companies have achieved this. 

There will be examples from both the public and private sector with take-homes attendees can practice and apply in their own content and environment. 


08:15 - 9:00 Registration - Tea/Coffee 

09:00 - 9:45 Developing & Why Best Practice Methodologies? - Ruaidhri McSharry, Director Service Management SureSkills

09:45 - 10:15  Digital Transformation - what challenges are organisations facing today?

10:15 - 10:45 Industry Examples / Case Studies - Leman Solicitors & Kainos 

10:45 - 11:15 Adopt & Adapt with Real Business Value - How Best Practice Methodologies work together? – Bill Heffernan, Service Management Expert at SP3  

11:15 - 11:45 Q&A with all SME's 

11:45 - 12:30 1:2:1 Conversations/Networking


Date: October 25th, 2016 

Venue: Europa Hotel Belfast, Great Victoria St, Belfast, BT2 7AP

Time: 8:30 - 12:30 

Event Contact: Ruaidhri Mc Sharry, Director of Service Management at SureSkills 240 2211 

* There is a limited amount of seats for this customer event so please book before 5pm on Friday the 22nd of October to avoid disappointment.

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