Jennifer Fitzpatrick

Leveraging Best Practice Methods in an Age of Digital Transformation

Leveraging Best Practice Methods in an Age of Digital Transformation-image

Organisations today are rushing at unnerving pace to become more digital. So what does digital mean? For some, it’s about the new shinny technology. For others, digital is a new way of engaging with customers, suppliers and employees. And for others still, it represents an entirely new way of doing business. 

By definition if we are surrounded by technology – pervading every aspect of our working and social lives. Then we should make every effort to maximise the value the organisation extracts from it. Effective service management is at the core of great organisations – delivering effective, efficient and economical use of “resources” in terms of People, Process and Technology.

In our free seminar “Leveraging Best Practice Methods in an Age of Digital Transformation” we aim to demonstrate how you can:

  • Help your organisation cope with the constant digital transformation (change) through effective Service Management?  

  • Effective use of resources, people, process, & technology  

  • Empower your employees and engage them with process and technology by using a proven framework breaking down the silos within a business? 

Leveraging Best Practice Methods in an Age of Digital Transformation can address some of the key issues currently affecting your business and provide real value for you and your organisation. 

This event will look at in a digital age how to blend best practice frameworks in an agile lean manner to ensure value return from effective process and service management. We will showcase real examples of how individuals, teams, departments and companies have achieved this. 

There will be examples from both the public and private sector with take-homes attendees can practice and apply in their own content and environment. 


08:15 - 9:00 Registration - Tea/Coffee 

09:00 - 9:15 Introductions & Why Best Practice Methodologies? - Ruaidhri McSharry, Director Service Management SureSkills

09:15 - 9:45 Developing Best Practice Framework - Phil Hearsum, ITSM Portfolio Manager at AXELOS 

09:45 - 10:15 Adopt & Adapt with Real Business Value - How Best Practice Methodologies work together? – Bill Heffernan, Service Management Expert at SP3 

10:15 - 10:45 Industry Examples / Case Studies 

10:45 - 11:15 Digital Transformation - what challenges are organisations facing today? 

11:15 - 11:45 Q&A with all SME's 

11:45 - 12:30 1:2:1 Conversations/Networking


Date: October 6th, 2016 

Venue: Doubletree by Hilton, Burlington Road, Leeson Street Upper, Dublin 2 

Time: 8:30 - 12:30 

Event Contact: Ruaidhri Mc Sharry, Director of Service Management at SureSkills 240 2211 

* There is a limited amount of seats for this customer event so please book before 5pm on Tuesday the 4th of October to avoid disappointment.

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