Privacy Policy

We take our responsibility for your data seriously. If you have any questions regarding this privacy policy or if you wish to exercise any of your rights - please contact us by e-mail gdpr@sureskills.com.

By using the SureSkills website, you consent to the privacy policy and data practices described in this statement. 

By submitting an enquiry to us you are agreeing to the email marketing policy contained in the privacy policy. You may opt-out at any time. 

Last update: 24th May 2018

Data Protection is a matter of Trust and Respect. We respect you and that includes your data and we put the utmost value in your Trust. Protecting your Data and respecting your privacy is at the core of every decision we make.

General Statement 

The body responsible for the collection of your data is SureSkills Limited (“SureSkills”, “we”, “our” or “us”) a company incorporated in Ireland whose registration number is 204821 whose registered office is 14 Fitzwilliam Place, Dublin, D02 W025, Ireland. If you have any questions regarding this policy or if you wish to exercise any of your rights concerning your data you can contact us by e-mail gdpr@sureskills.com. We promise that you will be able to to speak to one of us (human) should the matter be urgent to you. 

This statement relates to our privacy, email marketing and cookie practices in connection with our website “ www.sureskills.com” (“Website”). We are not responsible for the content or privacy practices of other websites (an example might be our payment processing bank or partner). Any external links to other websites are clearly identifiable as such. We ask that you read this privacy and cookie policy (‘Policy’) carefully as it contains important information about how we protect your data, market our services to you or your organisation and how we use cookies. Also, if you do submit some personal data to us when you submit an enquiry form or a CV we detail how we will protect and how we will use that personal data. 

Collection & use of Anonymized Data 

When you are visiting our Website, we are collecting Non Personal Data. 

Functional Cookies We use functional cookies to record information about the choices you have made and to allow us to tailor the site to our users; for example, to remember your language or region or that you have already completed a survey. We make every effort to anonymise this type of Data and it is not used for any other purpose. 

Examples of Cookies SureSkills website uses: 

Cookie Name: sureskills_privacy 

Expires in: 6 months 

Description: This Cookie records if you have clicked in the Cookie Notification and which version of the Privacy Policy has been presented to you. This is used to prevent us displaying the notification for 6 months. 

Cookie Name: SSDownloadPopup

Expires in: 1 year after last visit Description: This Cookie indicates whether a user has closed the eBook download popup, so it won’t be shown to this eBook in the future. This is part of the marketing sources information. 

Statistical & Performance Cookies 

We collect Statistical and Performance Data for the purpose of improving our website and statistical and behavioural analysis. We use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time. To collect this Non Personal Data we are using Third Party Providers (listed below). 

Google Analytics & Google Tags 

This is a web analytics service provided by Google Inc. which uses 1st party Cookies. The details of Google Analytics Privacy Policy and the Cookies used are available on Google’s website: 

Google Analytics Security 

Google Analytics Cookie Usage 

Google Analytics Opt-out Bowser Add-on

Google has developed a web browser add-on for the most common browsers, the add-on allows you to opt-out of Google Analytics - the link for the opt-out add-on is: Google Opt-out Add-on

Collection & Use of Personal Data 

We do not collect any sensitive Personal Data apart from information that you specifically and voluntarily provide to us in the course of; applying for a job with us, enquiring about our services, engaging us for services, or booking a training course with us, the main examples of which are:

  • Through completing an online enquiry form on our Website (to request information on eBooks, courses, services, solutions)
    • Name, phone, email, job title etc. 
  • Emailing us on any of our company email addresses
    • Name, phone, email, job title etc. 
  • Book a course with us 
    • Name, phone, email, job title, job role 
  • Book an Exam with us 
    • Name, phone, email, job title, proof of ID requirements for exam body (only shown for proof of ID, not copied or held) 
  • Requesting an achievement or grade certificate from us. 
    • Name, phone, email, job title, proof of ID requirements for certifying body. 
  • For QQI qualification courses (such as our Digital Marketing Diploma).
    • Name, phone, email, job title, PPS, proof of ID (this data is held securely for the duration of the course only and is only used to secure your QQI certificate on completion of the course requirements).  

Follow-up and Marketing emails from SureSkills

When you give us this data (noted in Collection & Use of Personal Data above) we use it only for the purposes you give it to us for. When we correspond with you it is for the deduced purposes that you contacted us about originally, therefore when we send email marketing to you we do so emailing you as we believe that we have a legitimate basis for doing so. As we email you we are providing you with ongoing marketing information relevant to; the enquiries you made, the courses that you attended, the roles you are interested in, the services we provided or the projects we conducted for you. At any time you can Opt-out of these emails by using the unsubscribe button at the bottom of any of our e-mails to you. 

Disclosure of Personal Data

Any information that you provide in this way is not made available to any third party except for the purposes outlined and elsewhere in this document and is used by us for the purposes specified when it was collected, as described, the main examples of which are:

When you make a booking with us using with a credit card the transaction is fully secured and managed by our payment provider(s). This is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not collect sensitive personal information, such as gender, race, religion, or political affiliations etc. 

Usage of the Personal Data 

Submitting Forms (enquiries, event bookings, job vacancies etc)

Marketing forms; all the forms on our Website (except if identified otherwise) are marketing sales enquiry forms. The information provided in these forms, complete with your Marketing Sources information, will be used for our various marketing activities, such as contacting you directly either through our Sales teams or sending you regular newsletters, emails, or other marketing collateral and relevant promotions. By completing, opting in and submitting these forms you give your explicit consent to us to use and process the Personal Data you provided for these purposes. 

Emailing Us 

Any emails sent to us are recorded and forwarded to the relevant team, department or SureSkills representative. The sender’s email address will remain visible to all SureSkills employees and contractors tasked with dealing with your enquiry(s). Please be aware that it is the sender’s responsibility to ensure that the content of their emails only contains information relevant to their query and is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked. 

Disclosure of Personal Data 

Any information that you share with us will be stored and managed by us with the greatest care. We never share (rent, sell, or exchange) Personal Data with Third Parties for the purposes of allowing them to market products and services to you notwithstanding the provisions stipulated in this document. However, we do engage the services of third party service providers, which act as Data Processors, to assist us with our services to you, marketing activities, payment processing (noted earlier), exams and certification and accreditation. In all cases we endeavour not to hold your sensitive personal data (Personal ID information, Date of Birth etc) longer than is absolutely necessary. We permanently delete and or destroy this when it is used for the purposes that it is given to us for. 

We may need to disclose personal information if required by subpoenas, court orders, or other legal processes, or law enforcement agencies or other third party agencies, companies and organisations in connection with any legal investigation to help prevent unlawful activity, to protect our property, safety, or to establish or exercise our legal rights, and those of our visitors, clients, or others (including for the purposes of fraud protection) or to such entities in order to comply with any legal obligations. 

Your Rights 

At SureSkills, we take your rights seriously. We will respond to any inquiries from you in relation to your Personal Data, how we process and protect that data with the appropriate level of seriousness and diligence. In most cases you will get to correspond with one of our team. We aim to be accessible and responsive. 

To help you, we have summarised below three of the rights the European regulation (EU) 2016/679 - GDPR, provides you in relation to your Personal Data: 

• The Right of access by the data subject: Ask us what Personal Data we hold and for what purpose. 

• The Right of Rectification and erasure: Tell us what is incorrect, and we will update your Personal Data. You want us to delete your Personal Data, no problem, let us know. 

• The Right to restriction of processing: Just tell us what we are doing that makes you uncomfortable. 

Contact Summary & DPO

Please do not hesitate to contact us at gdpr@sureskills.com or in writing to: Ruaidhri McSharry, SureSkills, Data Protection Officer & Director, 14 Fitzwilliam Place, Dublin 2, D02 W025, Ireland with any inquiries or concerns regarding your Personal Data

Changes to Policy 

We reserve the right to change or amend this Policy from time to time. We encourage you to check this Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. And we will do our best to inform you of the relevant changes. 

Limitation of Liability 

Under no circumstances, including but not limited to negligence, shall we be liable for any special or consequential damages that result from the use of, or the inability to use, the website and the materials in it. Without detracting the aforementioned, in no event shall our total liability exceed the amount paid by you, if any, for accessing the site. 

Governing Law & Jurisdiction 

This Policy and all issues regarding our website are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the courts of Ireland. 

Definitions & References 

Some definition and Reference to help you navigate this policy. Personal Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; (as per European regulation (EU) 2016/679 - GDPR). 

Non Personal Data: means any information that is not related to an identified or identifiable natural person. In other words, any information that is not Personal Data, this is often referred to "Anonymized Data". 

Data Processors: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the SureSkills Ltd (ie: controller); (as per European regulation (EU) 2016/679 - GDPR). 

Marketing Sources: a set of information we collected in Cookies related to your interaction with our Marketing campaigns. They are stored in the “sureskills_firstutmz” and “sureskills_lastutmz” Cookies. 

Cookie: a cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website to “remember” your actions or preferences for a period of time. For the purpose of this Policy, we reference any type of Browser Storage (including but not limited to “Local Storage” and “Sessions Storage”) as “Cookie”. A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a: 

  • •session cookie which is erased when the user closes the browser or 
  • persistent cookie which remains on the user's computer/device for a pre-defined period of time. 

As for the domain to which it belongs, there are either: 

  • first-party cookies which are set by the web server of the visited page and share the same domain. 
  • third-party cookies stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain. 

How to Manage your Cookies 

Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. To help you navigate into the configuration of your favourite browser, we provide you below links to the external website of the providers of the most popular ones: 

Google Chrome
Internet Explorer
Firefox
Safari
Safari Mobile
Opera

Some extra information about cookie management can be found on the external website www.aboutcookies.org.