As the world has gone digital at dizzying speed, customers are in control as never before. Today, a compelling user experience can be the difference between landing or losing a sale.
Part of this digital experience is customer self-service via chat, often powered by chat bots. But not all bots are the same. To guide you through the latest trends in AI for customer service, SureSkills is hosting a free one-hour webinar on Wednesday 16th March at 11am.
Part of the ‘Be Tomorrow Ready’ series, this webinar will feature speakers from IBM, a recognised leader in AI, whose virtual agent solution, Watson Assistant, can handle topic changes, suggest alternatives and detect when to bring a human into the loop, together with Streebo, a global provider of smart digital solutions and enterprise-level chatbots built using IBM technology.
At the webinar, you’ll learn why building a smart bot that offers 99% accuracy can:
- Reduce customer waiting times compared to agent search
- Increase customer satisfaction and revenue
- Lower costs per customer interaction
And that’s not all: you’ll discover how a basic bot can be up and running in a matter of weeks. Don’t wait: please register below.
About the speakers:
Rahul Sharma is Customer Solutions Manager at Streebo, with more than eight years of experience in digital transformation and AI technologies, helping customers with their solution needs.
Ronan Dalton is Chief Architect and CTO at IBM Ireland. He advises clients on cloud strategy and design and is a Certified Application Developer for Watson. He is also a member of IBM’s Academy of Technology.