ITIL® Training Courses Belfast, NI

ITIL® information Northern Ireland

Digital transformation is everywhere and has accelerated significanly with the advent of Covid-19. ITIL 4 addresses a digitally enabled world in ways no other framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 is also designed to help drive integration with service management NS collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach. Chat with one of our training advisors to learn how SureSkills Norther Ireland can help you with your ITIL learning needs. 

Why Choose SureSkills for ITIL training in Belfast

Quality-driven service management is a cornerstone of business success. SureSkills is the leading Irish provider of IT Service Management training and the longest directly accredited company in Ireland. Regularly audited to ensure our training programmes and trainers are consistent with the highest standards of the accreditation body, Axelos, be assured that with SureSkills you can apply useful knowledge and realise real business value.

Key Benefits of ITIL

  • Internationally respected certification 
  • Ability to accelerate career progression  
  • Improved ROI of IT 
  • Reduced cost/incident
  • It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses

Next Steps?

Looking to upgrade the service management skills or the skills of your team? 

Perhaps you are looking for advice on how to begin a large ITIL project? Either way, why not contact a SureSkills training consultant - we have lots of experience and are here to help. Click here to go to our Contact Us page.

What is PRINCE2®?

PRINCE2® is flexible, adaptable method for managing projects. It helps you work out who should be involved, their responsibilities and processes, explaining what information you should be gathering along the way.  

PRINCE2® may be similar to what you currently use, but what it does best is pull together common names and descriptions into a structure that anyone familiar with PRINCE2® can understand, regardless of background or industry. 

How big does a project have to be before PRINCE2 can be used?

PRINCE2® can be applied to all sorts of projects, from the very small to the very large. Even projects lasting only a few days will benefit from selective application of PRINCE2® guidelines. The key to success with PRINCE2® is to remember it is highly configurable, and so can be adapted for all project types regardless of industry and marketplace.

Is PRINCE2® aimed at any particular type of project?

PRINCE2® is designed to be applied generally to all types of project, be they construction, engineering, IT, business, financial or whatever. In the past, it has been aimed at IT projects, and so it is still well used in this area however there has been significant growth recently in other industries.

Is PRINCE2® suitable for non-IT projects?

Yes! Unlike the first version of PRINCE, PRINCE2® is designed to be generic and can be used for projects of any nature.

Does PRINCE2® guarantee a successful outcome to projects?

No! but applied sensibly it will increase the chances of your projects being successful.

Who owns PRINCE2®?

PRINCE2 belongs to AXELOS Ltd. The marketing of the manuals is carried out by The Stationery Office (formerly known as HMSO). 

What will a PRINCE2® qualification do for me?

The PRINCE2® project management methodology is the de-facto standard for project management in the UK and is practiced worldwide. It covers the management, control and organisation of a project.

A qualification in PRINCE2® will not only boost your skills and confidence when managing projects but will greatly improve your employment prospects. Many organisations, both private and public, mandate the use of PRINCE2® and therefore require their staff to be competent and qualified to practice the method.

What are the PRINCE2 qualifications and what will they teach me?

The PRINCE2 Foundation qualification will teach you the PRINCE2 principles, terminology and when qualified you will be able to act as an informed member of a project management team using the PRINCE2 methodology within a project environment supporting PRINCE2.

The PRINCE2 Practitioner qualification will teach you to apply PRINCE2 to the running and managing of a project within an environment supporting PRINCE2. Once qualified you will be able to apply and tune PRINCE2 to address the needs and problems of a specific project scenario. You will have a comprehensive knowledge of the relationships between the PRINCE2 principles, themes and processes and PRINCE2 products and will understand these elements.

The PRINCE2 Re-Registration qualification is designed for those who have passed PRINCE2 to Practitioner level and wish to maintain their Registered Practitioner status. The PRINCE2 Examination Board has determined that all PRINCE2 Practitioners should be re-registered within 3-5 calendar years of their original certification (failure to pass the Re-Registration examination after five calendar years as a Registered Practitioner will result in withdrawal of your registered status).

The PRINCE2 Agile qualification will teach you how to apply and tailor key agile concepts to PRINCE2 projects. Once qualified, you can potentially complete projects and create returns on investment earlier than possible with a rigid PRINCE2 structure. You can also improve communication by using common terminology across PRINCE2 and agile disciplines.

Which countries recognise PRINCE2?

With over a million exams already taken globally PRINCE2 is already recognised as the world’s most popular project management methodology.

I've done the Foundation training and exam how do I become a Practitioner?

You need to sit a two day upgrade course - this is available as an intensive classroom course or as online learning.

I want to go straight to Practitioner training!

In order to be eligible for the Practitioner exam you must have successfully completed the PRINCE2 Foundation exam or one of the other PRINCE2 Practitioner pre-requisite courses .

You can however take our fast track route by combining the PRINCE2 Foundation and Practitioner levels. This can be achieved through one of three pathways depending on your chosen learning method.

PRINCE2 Foundation or Practitioner

PRINCE2 Foundation or Practitioner - whether you want to take the full course or just the exam – we are here to help you. We have the highest pass rates in Ireland and support you every step of the way!

PRINCE2 Foundation Level

The foundation qualification gives you the knowledge and understanding to work effectively with, or as a member of, a project management team in a PRINCE2 environment. The foundation qualification is also a prerequisite for the Practitioner qualification. 

Typically, classroom training for PRINCE2 Foundation lasts two and a half days and the examination takes place in the afternoon at the end of the training (3 days total). You can also self-study for the Foundation exam and you may also choose to take training in another format, such as distance learning. As an Accredited Training Organizations SureSkills is available to meet your specific requirements and customise to suit your or your team.

Examination Format

  • Multiple choice questions
  • 60 questions per paper
  • 33 marks required (out of 60 available) to pass: 55%
  • One hour's (60 minutes) duration
  • Closed book.

Exam Results and e-Certificate
At the end of the exam you will get immediate feedback about your result. The formal confirmation of these results will be emailed to you in 2 weeks. Once you receive the results you will also receive your log in information for your e-certificate. 

I've passed my PRINCE2 Foundation exam – what next? 

One year's subscription to My PRINCE 2 is included with your exam. My PRINCE2 is an online subscription to the latest resources and content helping you to apply what you have learnt during the PRINCE2 Foundation exam to the workplace, as well as developing your skills and knowledge in line with future innovations in PRINCE2 project management. 


PRINCE2 Agile™ has been developed as a single-tier Practitioner qualification. The purpose of the Practitioner qualification is to demonstrate that you can apply and tailor PRINCE2 Agile in a scenario situation. A successful Practitioner candidate will be able to start applying the method to a real project but may not be sufficiently skilled to do this appropriately for all situations. Individual project management expertise, complexity of the project and the support provided for the use of PRINCE2 Agile in will all be factors that impact what can be achieved.

Examination Format

  • Objective testing  
  • 50 questions each worth one mark 
  • 30 marks or more required to pass out of 50 questions: 
  • 60% pass mark 
  • Two-and-a-half hours’ (150 minutes) duration, 
  • no additional reading time 
  • Open book exam (official PRINCE2 Agile guide only).

PRINCE2 Re-registration

PRINCE2 Re-registration enables you to demonstrate your commitment to continuing professional development.

The PRINCE2® Practitioner, 5th edition  certificate needs to be renewed within 3 calendar years of its issue date. In order to maintain your qualification and ensure there are no gaps in your Practitioner status, you can either retake the PRINCE2 Practitioner Exam before the expiry date or maintain your certification through CPD points and a digital badge. If you choose to follow the CPD route you will need to purchase a subscription to MY PRINCE2 which costs £50 + VAT per year.

Who is PRINCE2 Re-registration for:

Holders of the PRINCE2® Practitioner, 5th edition  certificate, which needs to be renewed within 3 calendar years of its issue date.

PRINCE2 Professional Level

AXELOS retired the PRINCE2 Professional (5th edition) qualification at the end of 2017, so candidates can no longer attain this level within the PRINCE2 certification scheme. However, the certification remains valid and current holders can continue to describe themselves as PRINCE2 Professionals.

ITIL Certification Roadmap

The ITIL® qualification scheme provides a modular approach to the ITIL framework, with qualifications focused on different aspects of ITIL best practice to degrees of depth and detail. The tiered structure of the qualification offers flexibility in different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five qualification levels within the scheme detailed here: 

The Foundation level is the entry level qualification offering a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. 

The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organisations. 

The Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognised qualification. 

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Contact us

Whether you are thinking of doing ITIL - why not contact a SureSkills training consultant in our Dublin office? We have lots of experience and are here to help. Contact a SureSkills training consultant.

Why Choose SureSkills

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