ITIL® 4 Training Courses

ITIL 4 training courses are delivered by Accredited ITIL 4 Trainers & we only use official approved materials. Our customers regularly tell us that their course has not only met, but have significantly exceeded expectations - becuase it is the quality of our highly experienced trainers that makes the difference, and that is what we have always built our reputation upon. 

ITIL® information

Why Choose SureSkills for ITIL4 training

Quality-driven service management is a cornerstone of business success. SureSkills is the leading Irish provider of IT Service Management training and the longest directly accredited company in Ireland. Regularly audited to ensure our training programmes and trainers are consistent with the highest standards of the accreditation body, Axelos, be assured that with SureSkills you can apply useful knowledge and realise real business value. Offering courses in at our locations at Dublin and Belfast.

Key Benefits to candidates of ITIL4

ITIL 4, which was released in 2019, maintains the same focus on automating processes, improving service management and integrating the IT department into the business. However, it also updates the framework to accommodate and answer to modern technology, tools and software.
Since ITIL’s last update, the IT department has grown to become integral to every business and the new framework accommodates this by being more agile, flexible and collaborative. ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL 4 contains nine guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication and measurement and metrics. These principles include: 

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Next Steps?

The newest version of ITIL focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done. ITIL 4 also emphasizes customer feedback, since it’s easier than ever for businesses to understand their public perception, customer satisfaction and dissatisfaction.

Looking to upgrade the service management skills or the skills of your team?  Perhaps you are looking for advice on how to begin a large ITIL project? If so, contact a SureSkills training consultant. We have lots of experience and are here to help. 

Executive Summary ITIL4

AXELOS have publicly stated that they are committed to building on previous versions of ITIL and ensuring that ITIL 4 will become even more relevant to organisations worldwide by: Ensuring that there is a smooth transition path. Making ITIL 4 more relevant to organisations undergoing rapid digital transformations. Retaining and building on the basics like Change Management, which is even more relevant in today,’s rapidly changing environment. Supporting and interfacing emergent technologies and frameworks such as DevOps, Lean and Agile. We understsnd that this will be delivered over time in ITIL 4. 

ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment. The new scheme is aligned with ITIL 3 and has been streamlined to encourage conversion beyond ITIL Foundation level. The benefits of a candidate moving to ITIL 4 are: 

  • Demonstrates that a candidate has the knowledge to navigate the modern digital landscape 
  • Shows that a candidate's certification/skills are up-to-date

Who is ITIL 4 suited for?

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy. 

 ITIL® Intermediate and Advanced Courses are suitable for professionals in the areas of IT Management, IT Finance Management, Supplier Relationship Management. It is also valuable for individuals who need to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently. Advanced leves are also aimed at professionals who are interested in demonstrating knowledge of the ITIL Scheme in its entirety and have achieved a well- rounded, superior knowledge and skills-base in ITIL Best Practices.

ITIL basics, what is it?

It’s the latest version of the world’s most popular IT service management framework, is scheduled to be released in Q1 of 2019.
Some Background to previous ITIL versions.
1989 - First released and grew to a library of over 30 books.
2000 - Version 2 was published in a new format initially Service Support and Service Delivery books covering 10 processes and the Service Desk Function.
Six additional volumes were added between 2001 and 2006.
2007 - Version 3 was published in a Service Lifecycle format of five core books, covering 23 processes the Service Desk, and Application, Technical and Operational Management Functions.
2011 – Version 3 was refreshed as 2011 Edition with a number of new processes, BRM, Design Coordination and Transition Planning & Support, and a rewrite of the Service Strategy and CSI books.
An ITIL Practitioner volume was later added in 2015.
2018 – ITIL 4 announced by AXELOS (not ITIL V4). The '4' is to align itself with the 4th Industrial revolution. 
2021 – ITIL sold by UK Government and Capita PLC (AXELOS) to the sole certifying body PeopleCert. 

Who is responsible for the update?

Axelos manages ITIL (JV between the UK's OGC and Capita plc) ITIL4 and is being developed by them via a team of more than 150 industry experts contributors and writers, along with the new ITIL Development Group consisting of more than 2,000 members many from some of the world’s largest organisations (public and private). 

Who owns ITIL?

PRINCE2 is now owned by the Greek certifying company PeopleCert, this came about via its acquisition of Axelos. AXELOS was set up in 2013 as a joint venture between the UK Cabinet Office and the professional services company Capita plc, with the latter being the major stakeholder with 51% - the idea then was to improve, grow and better monetise the IP owned by the UK Government. PeopleCert?

Is ITIL still as relevant?

ITIL continues to be the gold standard for ITSM best practices and interest in the topic is as high as ever.

New to ITIL? Why ITIL4?

ITIL processes and best practices have been a powerful tool for organizations to maintain and improve their service management for decades. Two of the biggest criticisms of ITIL, though, have been its relationship with the ITSM community and failure to keep up with recent trends in software development and IT operations. ITIL 4 addresses these by making this update community-driven and identifying Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices. 

Will there be bridging courses for Foundation ITIL 3 to 4?

As with previous upgrades, we understand that existing ITIL 3 customers will wish to upgrade to 4.
However, if you have taken only ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme.
There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess your knowledge of the new ITIL 4 Foundation guidance. ITIL 4 Foundation is scheduled for release in Q1 2019. 

Will there be bridging courses for ITIL 3 credit (3-4) holders?

ITIL learners holding a low number of credits beyond Foundation have two recommended options to transition to ITIL 4 - dependent on what they want to achieve in the IT Service Management standard.
OPTION 1: You are encouraged to take ITIL 4 Foundation and a further module in their preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.*
OPTION 2: You are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module. We understand that the examinable modules for ITIL Managing Professional and ITIL Strategic Leader will be available in H2 2019. 

What if I hold 6 or more credits - ITIL Practitioner and Intermediate

If you are an ITIL learner who has achieved 6 credits or more since v3 Foundation, then it is in your interest to continue collecting v3 credits to prepare you for an easier transition to ITIL 4 and gain the ITIL Managing Professional designation. You will need to reach 17 credits to be eligible to take the ITIL Managing Professional transition module. This benefits you as an ITIL learner as you will then become eligible to fast track past the v3 Managing across the Lifecycle course and exam. 

ITIL V3 Expert upgrade path

If you have achieved ITIL v3 Expert, you can take the ITIL Managing Professional transition module as soon as it is released to achieve the ITIL Managing Professional designation.
After achieving the ITIL Managing Professional designation, if you are interested in pursuing the ITIL Strategic Leader stream, you would only need to complete the ITIL Leader Digital 8 Strategy module. Once you have completed both streams you are eligible to move towards ITIL Master. Further details about the release of ITIL Master will be released at a later date.

Can I continue to accumulate ITIL 3 credits?

We would encourage ITIL candidates to continue accumulating ITIL 3 credits, in order to more easily transition to ITIL 4.

Have Axelos published anything more on their website?

AXELOS are slowly releasing information to us. However, please note your current and past investment in ITIL training and certification will be protected. Existing qualifications will still be recognised. 

Interested in taking ITIL 4?

SureSkills will be scheduling our first ITIL 4 Foundation courses in March 2019 so if you are interested in being at the leading edge IT service management email us or fill in a contact us form.

Need help, what to chat with someone?

If you want to learn more about our ITIL or are you are just looking for advice on where to start, contact a SureSkills training consultants. We have lots of experience in service management and are here to help you. Click here to go to our Contact Us page.

ITIL Certification Roadmap Similar to previous versions of ITIL® the new qualification scheme provides a modular approach for certification in the framework. Axelos is aiming for a smooth transition to ITIL 4 so has assured all partners that current certifications for ITIL will remain valid following the update. All credits gained will help go towards ITIL 4's new certification scheme. So if you have ITIL v3 certifications or are planning to undertake training, the word from SureSkills and Axelos is; keep it going.

ITIL Certification Roadmap

The ITIL® qualification scheme provides a modular approach to the ITIL framework, with qualifications focused on different aspects of ITIL best practice to degrees of depth and detail. The tiered structure of the qualification offers flexibility in different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five qualification levels within the scheme detailed here: 

The Foundation level is the entry level qualification offering a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. 

The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organisations. 

The Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognised qualification. 

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

  • Official eBook
  • Official examination
  • Take2 Re-sit voucher - should you not get the result needed
  • Official Pre-course material (Sample papers, Workbook, Slides)
  • PDUs
  • Qualified & Experienced ITIL® Instructor
  • Certificate of attendance & Certification of Qualification(subject to passing the exam)
Need more information on advanced ITIL - Specialist, Strategist & Leader?

Thinking of advancing your ITIL skills - why not contact a SureSkills training consultant? We have lots of experience helping clients go all the way to ITIL Master. 
Click here to read more about ITIL Intermediate levels or click here to contact a SureSkills training consultant.

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Whether you are thinking of doing ITIL4 - why not contact a SureSkills training consultant in our Dublin office? We have lots of experience and are here to help. Contact a SureSkills training consultant.

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