This is achieved by offering additional practical guidance to adopt and adapt the framework to support the business. It will be the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Unless you have been living under a rock or have an impressive gift for auto-filtering what information enters your brain, you will be aware that as of July 15thextended support will no longer be available for Windows Server 2003. Of course, this translates into a seemingly nightmare scenario whereby your IT dept will no longer receive patches or security updates to fix bugs or performance issues, meaning your applications and business will be at risk. Any new threats to your systems won’t be tackled and they will become a security risk as well as a big headache on the compliance front

There are numerous data management and protection software products that have been around for many years. Most IT staffs are familiar with the basic conceptsof data management and protection, and have various degree of expertise with their current legacy products. Like a new car, CommVault’s technology is a distinct departure from the norm and takes data management and protection to a new and higher level. Hence, experience in a company’s legacy data management and protection product is most likely not sufficient to make effective use of the robust features and functionality of the CommVault® Simpana® software suite.

SureSkills recently organised an unmissable event where SME's took the attendees through three interactive presentations which included Phil Hearsum, ITSM Portfolio Manager for AXELOS, discussing how cloud computing is a disruptive innovation and what it means to IT organizations across the globe. Phil then explored the effect of the cloud on existing best practice frameworks such as ITIL and shared examples of how to adapt the existing framework. Next was our very own Ruaidhri McSharry, COO of SureSkills, who took us through the facts about getting business value from best practice. Last but not least was Ian Fitzgerald, Director of Cloud Platform Services at EMC.

This white paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe. Under examination will be the effect of cloud computing on existing IT management practices, including IT service management (ITSM) and ITIL best practices.