By definition if we are surrounded by technology – pervading every aspect of our working and social lives. Then we should make every effort to maximise the value the organisation extracts from it. Effective service management is at the core of great organisations – delivering effective, efficient and economical use of “resources” in terms of People, Process and Technology.

#1: ITIL is a standard to adhere to 

ITIL is sometimes treated as a standard, which it was never meant to be. The guidance was never intended to be applied rigidly. The service management improvement initiative was not designed to be treated as a big bang project, where the capabilities described in ITIL are considered as a block of processes, roles, and procedures to be ‘implemented’ as close to the ‘letter of ITIL’ as possible.

This approach inevitably leads to huge waste, and is unlikely to succeed in improving the value of the services delivered to the customer due to the unnecessary cost and additional work it generates. There is rarely a meaningful explanation of why the organization has taken this approach, beyond “because ITIL says so”, which is hardly a business value-focused justification, and is certainly not a persuasive argument that might bring others on board. The end result, most likely, is an amalgam of highly complicated process models that nobody follows and a painful muddle of procedures that mask the absence of customer focus. 

By definition if we are surrounded by technology – pervading every aspect of our working and social lives. Then we should make every effort to maximise the value the organisation extracts from it. Effective service management is at the core of great organisations – delivering effective, efficient and economical use of “resources” in terms of People, Process and Technology.

Join others that are new to AWS at the AWSome day, a free one day training event delivered by AWS Technical Instructors. The day starts with a session highlighting how and why customers are using AWS to develop, deploy and operate secure applications and IT services. 

They will then cover AWS foundational services such as Amazon EC2, Amazon S3 and Amazon RDS before closing the day with an introduction to AWS deployment tools and techniques and the next steps that you can take to continue developing your knowledge. 

Note that they are now introducing a second track dedicated to a business audience. This track is suitable for business leaders who want to explore topics like cost optimisation, security and compliance and hear more about customers' best practices.