Why Education is the Scale Engine for your Customer Success

Why Education is the Scale Engine for your Customer Success

Customer Success teams are responsible for driving increased adoption of SaaS services. Unfortunately, even the most beautifully designed, highly functional services will go unused if customers are not shown how to utilise the product effectively in their everyday lives.

 

For SaaS companies selling to large enterprises, role-based, personalised learning can accelerate on-boarding and help maximise a service's value over time. For that reason, education is emerging as a key driver of customer success.

Wednesday, September 20, 2017/Author: Jennifer Fitzpatrick/Number of views (1037)/Comments (0)/ Article rating: No rating
Categories: Learning Services
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Learn to build a world-class Backup and DR solution in our FREE event

Learn to build a world-class Backup and DR solution in our FREE event

On Thursday 12th October, IT experts from SureSkills, IBM and CommVault will discuss how Backup as a Service and Disaster Recovery as a Service can benefit your business.

The traditional IT model is becoming stale – where you own infrastructure, plan for 5 to 7 years in terms of storage, anticipating requirements and reacting when there is a gap. When business changes, backup and DR need to react. But this is a distraction when the production systems are the key to business.

Backup and Disaster Recovery have changed.

Thursday, September 14, 2017/Author: Jennifer Fitzpatrick/Number of views (810)/Comments (0)/ Article rating: No rating
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Want your DR to do more? Now with IBM, VMware and SureSkills, it can

Want your DR to do more? Now with IBM, VMware and SureSkills, it can

For many organisations, that moment when disaster strikes and there is a need to invoke the disaster recovery (DR) plan or start restoring from backup is fraught with tension. There are good reasons for that. Surveys show a large number of organisations still don’t test their DR plans frequently enough to trust that they will work when needed. 


Building an effective DR plan has always been a challenge: IT teams have to prove the system is reliable, that it will protect their critical applications and deliver services back to the business in a granular fashion. And all while managing the cost.

Wednesday, September 6, 2017/Author: Jennifer Fitzpatrick/Number of views (966)/Comments (0)/ Article rating: No rating
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If you are a Project Manager, Business Analyst or Service Manager, you don’t want to miss SureSkills’ FREE GDPR event

If you are a Project Manager, Business Analyst or Service Manager, you don’t want to miss SureSkills’ FREE GDPR event

10 Ways Service Management Can Help Your Organisation Deal with GDPR

On Tuesday 19th September in the Clayton Hotel Burlington Road SMPM and GDPR experts will present and open for dynamic discussion, the implications for Service Managers, Business Analysts and Project Managers in relation to GDPR and the role that Best Practice can play in addressing GDPR issues. 

This practical and informative event will help YOU incorporate GDPR’s principles into YOUR organisation’s plan. Helping you deliver a key differentiator to both your customers and your business - leading to continued success!

Our experts will help you gain valuable knowledge on what changes are being considered due to GDPR requirements and how they relate to your business. This will enable you to examine how Service Management and Project Management can be used to provide assurance and governance in addressing these requirements.


Friday, August 25, 2017/Author: Jennifer Fitzpatrick/Number of views (2218)/Comments (0)/ Article rating: No rating
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Find the latest and most relevant courses in our new Training & Certification Brochure

Find the latest and most relevant courses in our new Training & Certification Brochure

At SureSkills we believe that your people are your best assets. We understand that continuous improvement, development, training & relevant certification is what empowers your people to stand out and be fully prepared for the challenges that lie ahead. 


We seek to enable such progression through the ongoing power of learning, the review, identification and availability of new courses, allied to relevant professional vendor certifications, roadmaps and accreditation's. 


With over 20 Years of experiences we are proud to say that SureSkills delivers to you our Knowledge, Skills, Competencies, People and Positive Attitude today, to ensure your success tomorrow.

Wednesday, August 16, 2017/Author: Jennifer Fitzpatrick/Number of views (2160)/Comments (0)/ Article rating: No rating
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6 Insider Tips for Getting the Most Out of Your Saba Investment

6 Insider Tips for Getting the Most Out of Your Saba Investment

As a forward thinking, 21st-century organization, you understand that your greatest asset for achieving continued business success is your team. You know that for an organization to stay relevant, leadership can't come only from the top. Leadership, initiative, and expertise must come from every team member. But because the pace of change is so rapid in today's business environments, you know that for your employees to contribute as effectively as possible, you’ll need to equip them with today's number one job skill – adaptability.

So, you are considering and/or have introduced Saba – an empowering learning and talent management platform that delivers collaborative and continuous training to your employees, maximizes their potential, and captures their feedback in real time. 

Tuesday, August 15, 2017/Author: Jennifer Fitzpatrick/Number of views (920)/Comments (0)/ Article rating: No rating
Categories: Learning Services
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